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For Companies At a Glance
- Tasks: Manage number inventory, provisioning, compliance, and troubleshooting for cloud communications.
- Company: Join Vonage, a global leader in cloud communications.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Diverse team culture with a focus on collaboration and impact.
- Why this job: Be part of a team that drives innovation in cloud communications for top brands.
- Qualifications: Experience in Telecoms or CCaaS, with strong analytical and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Business Operations Mission
We enable Vonage’s operational scale and reliability through strong governance, data-driven decision-making, and deep functional expertise. Our focus is on building sustainable operations that support global growth and a high-quality customer experience.
Why this role matters
Numbering resources are foundational to our products, customer experience, and regulatory compliance. With licences to operate across multiple countries and partnerships with global carriers, we ensure the right numbers are available in the right locations at the right time — and efficiently managed throughout their lifecycle.
What you will do
- Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing.
- Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times.
- Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
- Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
- Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings.
- Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed.
- Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks.
What you will bring
- Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
- Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances.
- Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
Soft Skills:
- High attention to detail, particularly in data and document handling
- Strong analytical and problem-solving skills
- Self-motivated with excellent time management and ability to manage competing priorities
- Comfortable working independently and managing operational queues
- Confident communicator across cross-functional teams
- Fluent English
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Number Operations Analyst - UK employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Number Operations Analyst - UK
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms or CCaaS industry on LinkedIn. Join relevant groups and participate in discussions. You never know who might have the inside scoop on job openings or can refer you directly!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you're comfortable discussing SIP, VoIP, and number provisioning. We want you to shine when they ask about your experience with these tools!
✨Tip Number 3
Show off your analytical skills! Be ready to share examples of how you've tackled complex problems in the past. Whether it's troubleshooting or optimising processes, we want to see how you think on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Vonage and being part of our innovative team.
We think you need these skills to ace Number Operations Analyst - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Number Operations Analyst role. Highlight your background in Telecoms or CCaaS, especially around number provisioning and LNP. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Vonage. We love seeing enthusiasm and a personal touch, so don’t hold back!
Show Off Your Technical Skills: Since this role involves a lot of data handling, make sure to mention your advanced Excel skills and any experience with tools like SQL or ticketing systems. We’re keen on candidates who can navigate large datasets and streamline operations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our innovative team at Vonage. Don’t miss out!
How to prepare for a job interview at Vonage
✨Know Your Numbers
Before the interview, brush up on your knowledge of number provisioning and LNP processes. Familiarise yourself with the specific regulations and compliance requirements in the telecoms industry, as this will show your understanding of the role's importance.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with tools like Excel, SQL, and any ticketing systems you've used. Bring examples of how you've managed large datasets or automated tasks in previous roles to demonstrate your technical prowess.
✨Problem-Solving Scenarios
Think of specific instances where you've tackled complex problems, especially related to number reachability or regulatory compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves cross-functional communication, being able to convey your ideas effectively will be crucial. Consider doing mock interviews with a friend to build your confidence.