At a Glance
- Tasks: Lead HR operations and total rewards strategy to attract and motivate top talent.
- Company: Join Vonage, a global leader in cloud communications.
- Benefits: Enjoy competitive pay, unlimited time off, and tuition reimbursement.
- Other info: Remote work available; diverse and inclusive culture.
- Why this job: Make a real impact on HR operations while innovating with cutting-edge technology.
- Qualifications: Extensive HR operations experience and strong analytical skills required.
The predicted salary is between 100000 - 150000 € per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters: The VP, Total Rewards and HR Operations provides executive oversight for both the operational engine of HR and the total rewards strategy that attracts, retains, and motivates talent. This highly visible leadership role ensures Vonage maintains a strong operational foundation, integrated HR technology systems, and competitive compensation and benefits programs as we scale and deepen our integration with Ericsson. Please note this role is available remote, anywhere in the US.
Your key responsibilities:
- Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery.
- Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards).
- Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication.
- Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation.
- Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers.
- Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements.
- Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy.
- Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making.
- Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment and integration.
What you'll bring:
- Extensive experience in global HR operations, people services leadership, or total rewards leadership.
- Deep understanding of compensation philosophy, benefits administration, job architecture, and pay equity principles.
- Strong knowledge of global compliance, employee lifecycle processes, and service delivery models.
- Proven experience with HR systems implementations and technology transformations (SuccessFactors, Workday, or similar enterprise platforms preferred).
- Strong analytical capabilities including data analysis, key performance indicator definition, business case development, and return on investment modelling.
- Experience integrating HR processes and systems in shared services or post-acquisition environments.
- Experience leading multi-country HR operations or shared services teams at scale.
Experience we consider a plus:
- Master's degree or HR certification (SHRM, HRCI, or equivalent).
- Hands-on experience with SuccessFactors, Degreed, and Ericsson GPSM.
- Expertise in AI-powered workforce analytics tools (e.g., Visier, Workday Analytics).
- Sales compensation experience.
How you’ll benefit:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Vice President, Total Rewards and HR Operations in London employer: Vonage
At Vonage, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the cloud communications space. Our remote work culture empowers you to thrive from anywhere in the US, while our commitment to competitive compensation, unlimited discretionary time off, and career advancement opportunities ensures that you can grow both personally and professionally. Join us to be part of a diverse team that values operational excellence and data-driven decision-making, all while making a meaningful impact on businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Total Rewards and HR Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and total rewards space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at companies like Vonage.
✨Tip Number 2
Prepare for those interviews by researching Vonage’s culture and values. Tailor your responses to show how your experience aligns with their mission of innovating cloud communications. We want to see that you’re not just a fit on paper but also a great cultural match!
✨Tip Number 3
Showcase your expertise in HR systems and total rewards strategies during interviews. Bring examples of how you've successfully led HR operations or implemented new technologies. This is your chance to shine and demonstrate your value to Vonage!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vonage team. Let’s get you that dream job!
We think you need these skills to ace Vice President, Total Rewards and HR Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in HR operations and total rewards. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a VP, you'll need to demonstrate strong leadership capabilities. Use your application to share examples of how you've led teams or projects in the past, especially in global HR settings. We love seeing candidates who can inspire and drive operational excellence!
Be Data-Driven:Since this role involves a lot of analytics, make sure to include any experience you have with data analysis and performance metrics. We appreciate candidates who can back up their strategies with solid data, so let us know how you've used analytics to inform decisions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Vonage
✨Know Your Stuff
Before the interview, dive deep into Vonage's total rewards strategy and HR operations. Familiarise yourself with their compensation philosophy and compliance requirements. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a VP, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've fostered a culture of operational excellence and accountability in previous roles. Highlight any successful projects where you drove HR systems integration or optimised service delivery.
✨Be Data-Driven
Vonage values data-driven decision-making, so come prepared with examples of how you've used analytics to inform your strategies. Discuss key performance indicators you've defined and how they impacted business outcomes. This will showcase your analytical capabilities and strategic mindset.
✨Engage with Cross-Functional Teams
Collaboration is key in this role, so be ready to discuss your experience working with various departments like Finance, Legal, and IT. Share specific instances where you partnered with these teams to achieve common goals, ensuring you highlight your ability to align HR operations with broader business objectives.
