At a Glance
- Tasks: Manage number inventory, provisioning, and regulatory compliance for global cloud communications.
- Company: Join Vonage, a leader in cloud communications, driving innovation worldwide.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on innovation and collaboration.
- Why this job: Be part of a team that shapes the future of communication technology.
- Qualifications: Experience in Telecoms or CCaaS, with strong analytical and problem-solving skills.
The predicted salary is between 33075 - 40425 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Business Operations Mission
We enable Vonage’s operational scale and reliability through strong governance, data-driven decision-making, and deep functional expertise. Our focus is on building sustainable operations that support global growth and a high-quality customer experience.
Why this role matters
Numbering resources are foundational to our products, customer experience, and regulatory compliance. With licences to operate across multiple countries and partnerships with global carriers, we ensure the right numbers are available in the right locations at the right time — and efficiently managed throughout their lifecycle.
This role consists of managing the number inventory and associated operations (number provisioning and testing, regulatory compliance, Know Your Customer (KYC) processing, all porting aspects, migrations, troubleshooting, optimisation and automation).
What you will do
- Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing.
- Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times.
- Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
- Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
- Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings.
- Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed.
- Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks.
What you will bring
- Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
- Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances.
- Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
Soft Skills
- High attention to detail, particularly in data and document handling
- Strong analytical and problem-solving skills
- Self-motivated with excellent time management and ability to manage competing priorities
- Comfortable working independently and managing operational queues
- Confident communicator across cross-functional teams
- Fluent English
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Number Operations Analyst - UK in London employer: Vonage
At Vonage, we pride ourselves on being an innovative employer that empowers our employees to drive meaningful change in the cloud communications landscape. Our collaborative work culture fosters autonomy and encourages professional growth, providing ample opportunities for strategic thinkers to thrive in a dynamic environment. Located at the heart of a transformative industry, we offer unique advantages such as exposure to cutting-edge technology and the chance to shape the future of Network APIs on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Number Operations Analyst - UK in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Vonage and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Vonage.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Number Operations Analyst - UK in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Vonage.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Vonage.
How to prepare for a job interview at Vonage
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
