At a Glance
- Tasks: Manage key accounts and drive growth in cloud communications solutions.
- Company: Join Vonage, a global leader in cloud communications and innovation.
- Benefits: Enjoy competitive benefits including unlimited time off and shopping discounts.
- Other info: Hybrid role with opportunities for professional growth and diverse team culture.
- Why this job: Make an impact by helping businesses innovate with cutting-edge communication technologies.
- Qualifications: 3+ years in B2B account management with a focus on cloud communications.
The predicted salary is between 50000 - 60000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
About Vonage
Vonage, a part of Ericsson, is a global leader in cloud communications. Our Communications Platform as a Service (CPaaS) enables businesses to embed programmable voice, messaging, video, and AI capabilities directly into their applications and workflows. We power billions of customer conversations every year for some of the world's most innovative companies, and we're growing fast.
Why this role matters
We're looking for a commercially driven Account Manager to join our UK&I API sales team. You'll own a portfolio of existing accounts, building deep relationships and identifying opportunities to expand Vonage's CPaaS footprint from Communications and Messaging APIs to Network Powered Solutions such as silent authentication and anti-fraud APIs. This is a growth role. You'll inherit a warm book of business and be expected to retain, expand, and delight customers while consistently exceeding revenue targets. Please note that this is a hybrid role, and we would require you to visit our office once per week.
Your key responsibilities
- Own and grow a portfolio of mid-market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR
- Build strong, multi-threaded relationships with technical, commercial, and C-level stakeholders
- Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs
- Lead commercial conversations including renewals, upsells, cross-sells, and contract negotiations
- Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation
- Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership
- Represent Vonage at customer meetings, industry events, and roundtables across the UK&I
What you'll bring
- 3+ years of B2B CPaaS, ideally in an account management or client growth role
- Proven track record of meeting or exceeding revenue retention and expansion targets within a mid-market and enterprise segments
- Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders
- Familiarity with cloud communications, APIs is highly desirable
- Excellent communication, negotiation, and presentation skills
- Experience with Salesforce or similar CRM
- Experience with outreach tools such as ZoomInfo
- Self-starter with a collaborative mindset, comfortable working in a fast-moving, matrix organization
How you’ll benefit:
- Legal & General Pension
- Life Assurance
- Income Protection
- Private Medical & Dental Insurance
- Eligible for Free Eye Tests
- Shopping Discounts
- Optum Employee Assistance Programme
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Key Account Manager (API) in London employer: Vonage
At Vonage, we pride ourselves on being an innovative employer that fosters a dynamic work culture where creativity and collaboration thrive. As a Key Account Manager in our UK&I API sales team, you'll benefit from a supportive environment that prioritises employee growth through comprehensive training and development opportunities, alongside a competitive benefits package including private medical insurance and unlimited discretionary time off. Join us in our hybrid workspace, where you can connect with talented professionals while making a meaningful impact in the cloud communications industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (API) in London
✨Tip Number 1
Network like a pro! Attend industry events and meetups where you can connect with potential employers and other professionals. Don't be shy—introduce yourself and share your passion for cloud communications!
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share insights about CPaaS, engage with relevant content, and connect with decision-makers at companies you're interested in. This can help you stand out and get noticed!
✨Tip Number 3
Prepare for interviews by researching Vonage's products and understanding their impact on businesses. Be ready to discuss how your experience aligns with their needs, especially in account management and client growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Vonage team and contributing to our innovative journey.
We think you need these skills to ace Key Account Manager (API) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in B2B CPaaS and any relevant achievements that show you can meet those revenue targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud communications and how your skills align with our needs. Be sure to mention your experience with APIs and account management – we love a good story!
Showcase Your Relationship-Building Skills:In your application, give examples of how you've built strong relationships with clients or stakeholders in the past. We’re looking for someone who can connect with both technical and commercial teams, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vonage
✨Know Your Stuff
Before the interview, dive deep into Vonage's CPaaS offerings. Familiarise yourself with their APIs and how they can benefit businesses. This knowledge will help you speak confidently about how you can contribute to their growth.
✨Build Relationships
Since this role involves managing accounts and building relationships, think of examples from your past experiences where you've successfully nurtured client relationships. Be ready to discuss how you can apply those skills at Vonage.
✨Showcase Your Sales Skills
Prepare to discuss specific instances where you've exceeded revenue targets or successfully negotiated contracts. Use metrics to back up your claims, as numbers speak volumes in sales roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in the market, or how they measure success in this role. This shows your genuine interest in the position and the company.
