At a Glance
- Tasks: Lead product strategy for cloud communications and drive innovation across platform services.
- Company: Join Vonage, a global leader in cloud communications.
- Benefits: Enjoy competitive pay, unlimited time off, and tuition reimbursement.
- Other info: Collaborative environment with great career advancement opportunities.
- Why this job: Make a real impact on businesses worldwide with cutting-edge technology.
- Qualifications: Extensive product management experience and strong leadership skills required.
Join Vonage and help us innovate cloud communications for businesses worldwide! As the Director of Product for BSS & Platform Services, you will be accountable for driving Vonage’s product strategy for the shared platform capabilities that span across Lead-to-cash (BSS), Data Analytics, Identity Management, Accounts & Users and API Gateway.
You will lead and guide a team of product managers focused on evolving and transforming our critical shared and platform services for both internal and external users, from sales, commercial and revenue operations to developers and customers. You will lead a skilled team of Product Managers and collaborate with Engineering, Operations, Sales and Marketing functions to enable growth and profitability. You will engage with customers and internal teams to understand their needs and help them successfully grow their businesses.
Take comprehensive ownership of the Lead-to-Cash (BSS), Data analytics, Identity, Accounts & users and API gateway product offering in terms of product strategy, product capabilities, competitiveness and differentiation, profitability, compliance, certifications, security and architectural evolution.
Define and execute product strategy, including the evolution of AI integrations and capabilities. Operationally manage the team. Collaborate closely with other Portfolio Leaders, Product Managers, Sales & Marketing leaders, Carrier Team & Engineering Leadership. As Product Director of a large shared service Product line, you will be responsible for constant prioritization and trade offs across all product lines.
Drive development speed and efficiency in collaboration with Engineering and Operations. Provide strong stewardship of the digital transformation of our business support systems and new back-office services integration.
What you'll bring
- Extensive experience in Product Management, with proven leadership managing cross-cultural, geographically distributed teams - operating at similar level (Director)
- Knowledge of enterprise SaaS such as CRM, Analytics, Billing & Rating systems
- Experience with back-office systems
- Strong strategic thinking, business acumen, and the ability to influence through data and presentations
- Expertise in managing global, enterprise-scale cloud services, including technical, security, and regulatory aspects
- Experience delivering complex projects or business transformations in the BSS and OSS areas due to acquisitions, strong growth and digital transformations
- Experience with security, scalability and best practices around high-volume transactions use-cases, especially with API Gateways, Identity Management and Data analytics
- Previous software development experience at some point in your career (strongly preferred) or as a minimum well versed in using SQL, Kibana and understanding complex data models in detail
- Adaptable, with a growth mindset and a track record of success in startups or large enterprises
Experience we consider a plus:
- Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
- Ability to work with data in formats such as CSV, XML, JSON, etc.
- An understanding of business system integration models, SOA and APIs
- Experience using Jira, Confluence, and project management tools
- Bachelor's degree in Computer Science or a related technical field
How you’ll benefit:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.
Head Product Management in London employer: Vonage
At Vonage, we pride ourselves on being an innovative employer that empowers our employees to drive meaningful change in the cloud communications landscape. Our collaborative work culture fosters autonomy and encourages professional growth, providing ample opportunities for strategic thinkers to thrive in a dynamic environment. Located at the heart of a transformative industry, we offer unique advantages such as exposure to cutting-edge technology and the chance to shape the future of Network APIs on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Head Product Management in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Vonage!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Vonage would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Vonage through your school's career services!
We think you need these skills to ace Head Product Management in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head Product Management, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head Product Management position at Vonage. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Vonage
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
