Credit Monitoring Analyst in London

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIsAs an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role mattersWe are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely. Your key responsibilitiesSupport cash collections for delinquent customers by reaching out directly to resolve unpaid balancesAssist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issuesConduct credit assessments for customers to support revenue growth while minimising financial riskLiaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queriesPerform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delaysManage account netting processes, collaborating with AP and customers to reconcile transactionsPartner with the tax team to support and coordinate local tax and withholding tax requirementsEnsure Finance-related processes are adhered to for SOX compliance and efficient business operationsGenerate weekly and monthly Accounts Receivable (A/R) reports for executive reviewAssist with process improvement projects to enhance collections outcomesWhat you'll bringRequired: Minimum 5 years of relevant experience in Finance and Collections, preferably for a US companyDemonstrated expertise in managing and reconciling complex netting accountsExperience in multi-currency billing and the full order-to-cash (OTC) cycleExperience in robust control environments, preferably SOXProficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial dataAdvanced user of Microsoft Excel and Google Sheets for ad hoc reportingStrong problem-solving skills with the ability to prioritise, multitask and communicate effectivelyExperience we consider a plus: Fluency in Mandarin, in addition to EnglishExperience in communications products or similar complex, high-volume transaction businessesExperience using Zuora and/or Oracle Fusion Advanced CollectionsCommercially minded with a sense of humour and a can-do attitude#LI-WW1There's no perfect candidate. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.