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- Tasks: Manage AI governance processes and ensure compliance across innovative cloud communication products.
- Company: Join Vonage, a global leader in cloud communications, driving digital transformation.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Be at the forefront of ethical AI adoption and make a real impact.
- Qualifications: Bachelor's degree and experience in AI governance or technology processes required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
The AI Center of Excellence is a central enablement group responsible for driving the strategic, ethical, and scalable adoption of Artificial Intelligence across the organization. The CoE defines standards, best practices, and governance frameworks for responsible AI use; provides education, tooling, and guidance to business and engineering teams; and fosters innovation through collaboration, experimentation, and reuse of AI capabilities.
Responsibilities
- Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines.
- Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded.
- Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status.
- Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership.
- Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards.
Qualifications
- Bachelor's degree required in a relevant discipline (e.g., Computer Science, Engineering, Law, Risk, or Compliance).
- Experience operating AI or technology governance processes within enterprise SaaS or regulated environments.
- Strong understanding of CPaaS, CCaaS, and UCaaS product landscapes and how AI is embedded within them.
- In-depth knowledge of the EU AI Act and related frameworks (NIS2, NIST AI RMF, ISO 42001).
- Proven ability to coordinate multi-stakeholder reviews and manage parallel approvals efficiently.
- Excellent organizational and communication skills, with attention to detail and documentation discipline.
Nice to Have
- Prior exposure to AI assurance, evaluation, or model-risk management practices.
- Experience with governance tooling (e.g., JIRA workflows, dashboards, or compliance portals).
- Familiarity with ISO 27001, SOC 2, or other security and compliance standards relevant to cloud communications.
- A master's degree in a related field is an advantage.
Note: There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who We Are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
AI Governance Manager in London employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Governance Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and governance space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your knowledge! Prepare to discuss the latest trends in AI governance during interviews. Being able to talk about the EU AI Act or compliance standards will make you stand out.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable discussing your experience and how it relates to the role of AI Governance Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who want to innovate with us!
We think you need these skills to ace AI Governance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the AI Governance Manager role. Highlight your experience in AI governance processes and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI governance and how your background makes you a great fit for our team at Vonage. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to CPaaS, CCaaS, and UCaaS. Mention specific projects or roles where you’ve managed multi-stakeholder reviews or compliance checks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vonage
✨Know Your AI Governance Inside Out
Make sure you’re well-versed in the AI governance processes relevant to the role. Brush up on the EU AI Act, NIS2, and other frameworks mentioned in the job description. Being able to discuss these confidently will show that you’re serious about the position.
✨Showcase Your Cross-Functional Coordination Skills
Prepare examples of how you've successfully coordinated with multiple stakeholders in previous roles. Highlight your ability to manage parallel approvals and ensure compliance checks are met. This will demonstrate your organisational skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
If you have experience with governance tooling like JIRA or compliance dashboards, be ready to discuss it. If not, do a bit of research on these tools and how they can streamline governance processes. Showing that you understand the tech side will give you an edge.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the current challenges the AI Center of Excellence is facing or how they measure success in AI governance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
