At a Glance
- Tasks: Manage key accounts and drive growth in cloud communications solutions.
- Company: Join Vonage, a global leader in innovative cloud communications.
- Benefits: Enjoy life assurance, private medical insurance, and unlimited time off.
- Other info: Hybrid role with opportunities for professional development and community engagement.
- Why this job: Make an impact by expanding cutting-edge communication solutions for businesses.
- Qualifications: 3+ years in B2B account management with a proven sales track record.
The predicted salary is between 50000 - 65000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
About Vonage
Vonage, a part of Ericsson, is a global leader in cloud communications. Our Communications Platform as a Service (CPaaS) enables businesses to embed programmable voice, messaging, video, and AI capabilities directly into their applications and workflows. We power billions of customer conversations every year for some of the world's most innovative companies, and we're growing fast.
Why this role matters
We're looking for a commercially driven Account Manager to join our UK&I API sales team. You'll own a portfolio of existing accounts, building deep relationships and identifying opportunities to expand Vonage's CPaaS footprint from Communications and Messaging APIs to Network Powered Solutions such as silent authentication and anti‑fraud APIs. This is a growth role. You'll inherit a warm book of business and be expected to retain, expand, and delight customers while consistently exceeding revenue targets. Please note that this is a hybrid role, and we would require you to visit our office once per week.
Your key responsibilities
- Own and grow a portfolio of mid‑market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR
- Build strong, multi‑threaded relationships with technical, commercial, and C‑level stakeholders
- Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs
- Lead commercial conversations including renewals, upsells, cross‑sells, and contract negotiations
- Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation
- Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership
- Represent Vonage at customer meetings, industry events, and roundtables across the UK&I
What you’ll bring
- 3+ years of B2B CPaaS, ideally in an account management or client growth role
- Proven track record of meeting or exceeding revenue retention and expansion targets within a mid‑market and enterprise segments
- Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders
- Familiarity with cloud communications, APIs is highly desirable
- Excellent communication, negotiation, and presentation skills
- Experience with Salesforce or similar CRM
- Experience with outreach tools such as ZoomInfo
- Self‑starter with a collaborative mindset, comfortable working in a fast‑moving, matrix organization
How you’ll benefit:
- Life Assurance
- Income Protection
- Private Medical & Dental Insurance
- Eligible for Free Eye Tests
- Shopping Discounts
- Optum Employee Assistance Programme
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
Key Account Manager (API) employer: Vonage
At Vonage, we pride ourselves on being an innovative leader in cloud communications, offering a dynamic work environment that fosters growth and collaboration. As a Key Account Manager, you'll benefit from a supportive culture that prioritises employee well-being with perks like unlimited discretionary time off, private medical insurance, and opportunities for professional development. Join us in our UK&I team and be part of a company that values your contributions while empowering you to drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (API)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn, especially those in the API sales team. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding Vonage's CPaaS solutions inside out. Familiarise yourself with their products like SMS, RCS, and Voice. This will help you speak confidently about how you can drive revenue retention and expansion.
✨Tip Number 3
Showcase your relationship-building skills! Be ready to discuss how you've developed strong ties with stakeholders in past roles. Use specific examples to illustrate your ability to engage both technical and commercial teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vonage family.
We think you need these skills to ace Key Account Manager (API)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in B2B CPaaS and any relevant achievements that show you can meet those revenue targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud communications and how your skills align with our needs. Be sure to mention your experience with APIs and account management – we love a good story!
Showcase Your Relationship-Building Skills:In your application, give examples of how you've built strong relationships with clients or stakeholders in the past. We’re looking for someone who can connect with both technical and commercial teams, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Vonage
✨Know Your Stuff
Before the interview, dive deep into Vonage's CPaaS offerings. Familiarise yourself with their APIs and how they can benefit businesses. This knowledge will help you speak confidently about how you can contribute to expanding their footprint.
✨Build Relationships
Since this role involves managing accounts and building relationships, think of examples from your past where you've successfully nurtured client relationships. Be ready to discuss how you can apply those skills to engage with technical and commercial stakeholders at Vonage.
✨Showcase Your Achievements
Prepare to share specific examples of how you've met or exceeded revenue targets in previous roles. Use metrics to back up your claims, as this will demonstrate your ability to drive results and align with Vonage's growth objectives.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in the market, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
