Credit and Collections Analyst in Kennington

Join Vonage and help us innovate cloud communications for businesses worldwide!Vonage Communications APIsAs an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.Why this role mattersWe are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely.Your key responsibilitiesSupport cash collections for delinquent customers by reaching out directly to resolve unpaid balancesAssist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issuesConduct credit assessments for customers to support revenue growth while minimising financial riskLiaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queriesPerform periodic and ad hoc reconciliation of customer accounts to resolve variances and