At a Glance
- Tasks: Manage number inventory and operations, ensuring smooth provisioning and compliance.
- Company: Join a leading telecom company with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: No perfect candidate needed; passion and potential are what matter most!
- Why this job: Be part of a dynamic team that drives impactful telecom solutions.
- Qualifications: Experience in telecoms, strong analytical skills, and proficiency in data tools.
The predicted salary is between 35000 - 45000 € per year.
This role consists of managing the number inventory and associated operations such as number provisioning, testing, regulatory compliance, KYC processing, porting, migrations, troubleshooting, optimisation and automation.
Responsibilities
- Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing.
- Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times.
- Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
- Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
- Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings.
- Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signalling or CLID display problems, etc., when needed.
- Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks.
Qualifications
- Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
- Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances.
- Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
Soft Skills
- High attention to detail, particularly in data and document handling
- Strong analytical and problem-solving skills
- Self-motivated with excellent time management and ability to manage competing priorities
- Comfortable working independently and managing operational queues
- Confident communicator across cross-functional teams
- Fluent English
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. If you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Number Operations Analyst - UK in Gildersome employer: Vonage
At Vonage, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Number Operations Analysts benefit from comprehensive training and growth opportunities within the telecom sector, all while enjoying a supportive environment that values diversity and encourages professional development. Located in the UK, our team enjoys a flexible work-life balance and the chance to contribute to cutting-edge technology in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Number Operations Analyst - UK in Gildersome
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge, especially around SIP and VoIP. We recommend practising common interview questions related to number provisioning and LNP to show you're ready to tackle the role head-on.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you, like Vonage! Use our website to find roles that match your skills and passions, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position and the company.
We think you need these skills to ace Number Operations Analyst - UK in Gildersome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Number Operations Analyst role. Highlight your experience in telecoms, number provisioning, and any relevant tools like Excel or SQL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any specific projects or achievements that relate to the responsibilities listed.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it's troubleshooting or optimising processes, we love to see how you approach problems and find solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vonage
✨Know Your Numbers
Make sure you brush up on your knowledge of number provisioning and LNP processes. Familiarise yourself with the specific challenges in telecoms, especially around KYC and regulatory compliance. This will show that you're not just interested in the role but also understand its complexities.
✨Showcase Your Technical Skills
Be ready to discuss your experience with tools like Excel, Jira, or SQL. Prepare examples of how you've used these tools to manage large datasets or streamline operations. This will demonstrate your technical awareness and problem-solving skills, which are crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges, like troubleshooting number reachability issues or managing inventory cleansing projects. Think through your past experiences and be ready to share how you approached similar situations.
✨Communicate Confidently
Since this role involves cross-functional collaboration, practice articulating your thoughts clearly and confidently. Use examples from your previous roles to illustrate your communication style and how you’ve successfully worked with different teams.
