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- Tasks: Lead a team to drive revenue and performance for high-value accounts.
- Company: Vonage is a global leader in cloud communications, transforming businesses worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that empowers brands like Airbnb and WhatsApp to innovate.
- Qualifications: 3+ years in leadership roles, with expertise in account management and telecom.
- Other info: Join us to shape the future of digital communication!
The predicted salary is between 43200 - 72000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. Why this role matters: The Director, Account Growth Management (AGM) will lead a regionally focused but globally aligned team of Account Growth Managers (AGMs) responsible for driving revenue, margin, and quality performance across Vonage\’s most strategic messaging accounts. This role is equal parts strategist and coach, ensuring that AGMs are equipped with the tools, autonomy, and guidance to optimize their book of 1-3 high-value accounts each. The Director is accountable for overall team performance, providing oversight on routing strategies, brainstorming creative approaches to margin and traffic growth, and aligning cross-functional stakeholders to remove blockers. The Director will also work closely with Sales, Carrier Partnerships, and Customer Success to ensure triad alignment, while continuously evolving the AGM operating model to achieve scalable, profitable growth. Your responsibilities; Team Leadership: Lead, mentor, and develop a team of AGMs, fostering a culture of accountability, autonomy, and continuous improvement. Strategic Oversight: Review and guide routing and margin strategies across accounts, ensuring the team meets or exceeds revenue and margin targets. Enablement & Tools: Partner with internal teams (e.g., BI, Product, etc.) to ensure AGMs have access to accurate data, dashboards, and routing tools needed to drive success. Creative Strategy: Brainstorm and refine growth strategies with AGMs to capture traffic share, optimize routing performance, and identify untapped market opportunities. Triad Collaboration: Align with Sales Leaders and Customer Success Leaders to drive consistent yet tailored approaches within individual account plans and quarterly business reviews (QBRs). Performance Management: Monitor account health and team KPIs, holding AGMs accountable for execution while supporting them through escalations and strategic decision-making. Cross-Functional Alignment: Collaborate with Carrier Partnerships, Pricing, and Operations to address cross-account challenges, pricing adjustments, or routing initiatives. Operational Excellence: Drive standardization of AGM playbooks, processes, and success metrics across regions. Executive Reporting: Provide leadership with clear updates on account performance, key risks, and upcoming opportunities. A Day in the Life of the Director, AGM Morning: Review team dashboards and account performance metrics, prioritizing areas that require strategic focus or routing intervention. Midday: Hold coaching sessions or working meetings with AGMs to brainstorm growth strategies, unblock escalations, or align on key account initiatives. Afternoon: Collaborate with cross-functional leaders (Sales, Carrier Partnerships, and BI) to refine tools, data, and account insights, and prepare executive-level summaries of team performance. End of Day: Conduct quick reviews of team KPIs and ensure triads are supported for upcoming QBRs. Strategic Leadership: Proven ability to lead teams responsible for high-value accounts with a focus on margin, revenue, technical routing, and service quality. Experience: extensive experience in account management, messaging operations, or telecom/CPaaS, with at least 3 years in a leadership or team management role. Technical Expertise: Familiarity with SMS routing, completion rate analysis, and A2P messaging standards. Analytical Acumen: Strong data interpretation and reporting skills, with experience using tools like Tableau or equivalent. Cross-Functional Influence: Ability to build trust and alignment with Sales, Carrier Partnerships, and Operations at both strategic and tactical levels. Coaching & Development: Skilled in mentoring high-performing ICs, fostering a culture of empowerment and results. Problem-Solving: Capable of handling complex account escalations and creatively addressing routing or margin challenges. Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. #J-18808-Ljbffr
Director, Account Growth Management employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Account Growth Management
✨Tip Number 1
Familiarise yourself with Vonage's products and services, especially their Unified Communications and Contact Center Applications. Understanding how these solutions drive digital transformation will help you articulate your vision for account growth during interviews.
✨Tip Number 2
Network with current or former employees of Vonage on platforms like LinkedIn. Engaging in conversations about the company culture and expectations can provide valuable insights that will help you tailor your approach when discussing your leadership style and strategic vision.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your experience with margin optimisation and revenue growth, as these are key responsibilities for the Director role.
✨Tip Number 4
Stay updated on industry trends related to cloud communications and messaging operations. Being knowledgeable about the latest developments will not only impress your interviewers but also demonstrate your commitment to driving innovation at Vonage.
We think you need these skills to ace Director, Account Growth Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, team leadership, and strategic oversight. Use specific examples that demonstrate your ability to drive revenue and margin growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud communications and how your background aligns with Vonage's mission. Mention your experience in mentoring teams and driving performance, as well as your familiarity with SMS routing and A2P messaging standards.
Showcase Analytical Skills: Emphasise your analytical acumen by providing examples of how you've used data interpretation and reporting tools like Tableau to inform decision-making and improve account performance.
Highlight Cross-Functional Collaboration: Demonstrate your ability to work collaboratively with various teams such as Sales and Customer Success. Provide examples of how you've aligned stakeholders to achieve common goals and overcome challenges.
How to prepare for a job interview at Vonage
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on accountability and continuous improvement.
✨Understand the Industry
Familiarise yourself with the cloud communications landscape, especially around messaging operations and CPaaS. Being able to discuss industry trends and challenges will show your depth of knowledge and strategic thinking.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Customer Success, and other departments, think of examples where you've successfully collaborated across functions. Highlight your ability to build trust and align goals.
✨Demonstrate Analytical Acumen
Be ready to discuss your experience with data interpretation and reporting tools like Tableau. Prepare to explain how you've used data to drive decisions and improve account performance in previous roles.
