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For Companies At a Glance
- Tasks: Support sales with technical expertise and engage with clients to solve their business challenges.
- Company: Join Vonage, a global leader in cloud communications, helping brands like Airbnb and WhatsApp innovate.
- Benefits: Enjoy perks like private medical insurance, electric car schemes, and shopping discounts.
- Why this job: Be part of a dynamic team driving digital transformation and making a real impact.
- Qualifications: Experience in SaaS or Cloud Storage, strong communication skills, and a hands-on approach required.
- Other info: Diverse backgrounds welcome; passion is key to making an impact at Vonage.
The predicted salary is between 43200 - 72000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
Solutions Engineering provides technical subject matter expertise in support of Vonage sales efforts. We study the market, analyze customer experience and ensure solutions achieve both customer and Vonage business goals. We are reliable and dependable partners throughout the sales cycle, from discovery to close. We work with sales teams and with clients and potential clients – to help all parties understand technical processes and capabilities. The Senior Solutions Engineer brings this to life by providing Solutions Engineering advice and support across a range of large and complex sales / client groups and product areas.
This is to support the Vonage API group where you will be working with a variety of customers that we aim to solve their business challenges through our Vonage API\’s
- Provide Solutions Engineering pre-sales support for Vonage’s largest and most complex customer accounts.
- Provide Solutions Engineering advice and support across the company to help address and resolve significant, complex and business critical issues.
- Engage with customers’ senior leadership to understand objectives and business priorities and help them understand how Vonage equipment, systems and services can facilitate their success.
- Apply client understanding to propose and sell new products and services.
- Provide technical expertise to ensure that customer needs are met.
- Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to both customer and sales teams.
- Review quotes, RFPs, plans and other customer documentation – providing technical information and clarifying questions and uncertainties for both Vonage and customer representatives.
- Provide sales tools and training for sales teams on conducting effective presentations and product demonstrations.
- Provide technical assistance to product management, marketing and sales training teams.
- Conduct product and technical presentations both onsite and remotely; translate technical terminology into language easily understood by non-technical audiences.
- Package best practices and lessons learned into thought leadership and published assets to help improve Solutions Engineering processes and practices.
- Drive post-sale product performance evaluation, communicating findings to Vonage sales and technical stakeholders and making forward-looking improvement recommendations.
What you\’ll bring
- Experience within the SaaS or Cloud Storage space.
- Strong interpersonal and communications skills.
- Must have a hands-on approach.
- Analytical skills to evaluate and interpret product and service-related situations.
- Experience as a compelling, passionate and confident public speaker.
- Ability to:
- Build and maintain strong working relationships with sales teams, partners, vendors and customers.
- Understand sales processes, strategies and solution selling.
- Dig into issues and problems to understand underlying causes.
- Create convincing proposals and documentation.
How you’ll benefit:
- Private Medical Insurance
- Group Life Insurance
- Electric Car Scheme – Tusker
- Payroll Giving
- Cycle To Work
- Shopping Discount s
- Tastecard
- Eye Test
- Ericsson Care Line
- Discretionary Time Off (DTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-JB-1
There’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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Customer Solutions Architect employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Architect
✨Tip Number 1
Familiarise yourself with Vonage's products and services, especially their APIs. Understanding how these solutions can address customer challenges will help you engage effectively during interviews and discussions.
✨Tip Number 2
Brush up on your public speaking skills. As a Customer Solutions Architect, you'll need to present technical information clearly to non-technical audiences, so practice explaining complex concepts in simple terms.
✨Tip Number 3
Network with current or former employees of Vonage. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Stay updated on industry trends and competitors in the SaaS and cloud storage space. This knowledge will not only help you understand the market better but also demonstrate your commitment to the role during interviews.
We think you need these skills to ace Customer Solutions Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Solutions Architect position at Vonage. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your experience in SaaS or Cloud Storage, as well as your strong interpersonal and communication skills. Use specific examples to demonstrate your analytical abilities and hands-on approach.
Write a Tailored Cover Letter: In your cover letter, express your passion for cloud communications and how you can contribute to Vonage's goals. Mention your experience with public speaking and building relationships, as these are key aspects of the role.
Highlight Relevant Achievements: When detailing your past roles, focus on achievements that relate to the job description. For instance, discuss any successful proposals you've created or how you've resolved complex issues for clients, showcasing your problem-solving skills.
How to prepare for a job interview at Vonage
✨Understand the Role
Make sure you have a solid grasp of what a Customer Solutions Architect does, especially in the context of cloud communications. Familiarise yourself with Vonage's products and how they solve customer challenges.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in the SaaS or Cloud Storage space. Highlight specific projects where you've provided technical solutions and how they benefited the client.
✨Communicate Effectively
Since this role involves engaging with senior leadership and translating technical jargon into layman's terms, practice explaining complex concepts simply. This will demonstrate your strong interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully navigated complex issues and how you approached them, as this will showcase your analytical skills.
