At a Glance
- Tasks: Support cash collections, conduct credit assessments, and collaborate across teams to resolve financial queries.
- Company: Join Vonage, a leader in cloud communications transforming global business interactions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Diverse team culture where your unique background can shine.
- Why this job: Make an impact in a fast-paced environment while working with innovative communication solutions.
- Qualifications: 5+ years in Finance and Collections, strong problem-solving skills, and proficiency in Excel.
The predicted salary is between 40000 - 50000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs is an emerging leader in the $10B+ communications API market, empowering global brands to connect better with their customers, employees, and partners through transformative communications experiences.
Why this role matters
We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross‑functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast‑paced position for an excellent communicator who thrives on cross‑functional collaboration and is comfortable being managed remotely.
Your key responsibilities
- Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
- Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues
- Conduct credit assessments for customers to support revenue growth while minimising financial risk
- Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance‑related queries
- Perform periodic and ad‑hoc reconciliation of customer accounts to resolve variances and payment delays
- Manage account netting processes, collaborating with AP and customers to reconcile transactions
- Partner with the tax team to support and coordinate local tax and withholding tax requirements
- Ensure Finance‑related processes are adhered to for SOX compliance and efficient business operations
- Generate weekly and monthly Accounts Receivable (A/R) reports for executive review
- Assist with process improvement projects to enhance collections outcomes
What you’ll bring
- Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
- Demonstrated expertise in managing and reconciling complex netting accounts
- Experience in multi‑currency billing and the full order‑to‑cash (OTC) cycle
- Experience in robust control environments, preferably SOX
- Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
- Advanced user of Microsoft Excel and Google Sheets for ad‑hoc reporting
- Strong problem‑solving skills with the ability to prioritise, multitask and communicate effectively
- Fluency in Mandarin, in addition to English
- Experience in communications products or similar complex, high‑volume transaction businesses
- Experience using Zuora and/or Oracle Fusion
- Advanced Collections
- Commercially minded with a sense of humour and a can‑do attitude
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Credit and Collections Analyst employer: Vonage
At Vonage, we pride ourselves on being an innovative leader in cloud communications, offering a dynamic work environment that fosters collaboration and creativity. As a Credit and Collections Analyst, you'll benefit from our commitment to employee growth through continuous learning opportunities and a supportive culture that values diverse perspectives. Located in a fast-paced industry, you'll have the chance to make a meaningful impact while working with cutting-edge technology and global brands.
StudySmarter Expert Advice🤫
We think this is how you could land Credit and Collections Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Vonage. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit and Collections Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Vonage.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Vonage's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Vonage
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Vonage.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Vonage will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Vonage employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
