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- Tasks: Lead AI governance processes and ensure compliance across innovative cloud communication products.
- Company: Join Vonage, a global leader in cloud communications, driving digital transformation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact on responsible AI use in a dynamic tech environment.
- Qualifications: Bachelor’s degree in relevant fields and experience in AI governance processes.
- Other info: Diverse backgrounds welcomed; your passion can drive innovation at Vonage.
The predicted salary is between 36000 - 60000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
The AI Center of Excellence is a central enablement group responsible for driving the strategic, ethical, and scalable adoption of Artificial Intelligence across the organization. The CoE defines standards, best practices, and governance frameworks for responsible AI use; provides education, tooling, and guidance to business and engineering teams; and fosters innovation through collaboration, experimentation, and reuse of AI capabilities.
Key Responsibilities
- Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines.
- Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded.
- Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status.
- Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership.
- Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards.
Key Qualifications
- Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Engineering, Law, Risk, or Compliance).
- Experience operating AI or technology governance processes within enterprise SaaS or regulated environments.
- Strong understanding of CPaaS, CCaaS, and UCaaS product landscapes and how AI is embedded within them.
- In-depth knowledge of the EU AI Act and related frameworks (NIS2, NIST AI RMF, ISO 42001).
- Proven ability to coordinate multi-stakeholder reviews and manage parallel approvals efficiently.
- Excellent organizational and communication skills, with attention to detail and documentation discipline.
Nice to Have
- Prior exposure to AI assurance, evaluation, or model-risk management practices.
- Experience with governance tooling (e.g., JIRA workflows, dashboards, or compliance portals).
- Familiarity with ISO 27001 SOC 2, or other security and compliance standards relevant to cloud communications.
- A master's degree in a related field is an advantage.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
AI Governance Manager employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Governance Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and governance space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your knowledge! Prepare to discuss the EU AI Act and other frameworks during interviews. Being able to talk about these topics confidently will set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more you rehearse, the more comfortable you'll feel when it’s time to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace AI Governance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AI governance and compliance. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Relevant Experience: When detailing your past roles, focus on your experience with AI or technology governance processes. We love seeing examples of how you've managed multi-stakeholder reviews or worked within regulated environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is processed efficiently and allows us to get back to you quicker!
How to prepare for a job interview at Vonage
✨Know Your AI Governance Inside Out
Make sure you’re well-versed in the key responsibilities of the AI Governance Manager role. Brush up on the EU AI Act, NIS2, and other relevant frameworks. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Cross-Functional Coordination Skills
Prepare examples from your past experiences where you successfully coordinated multi-stakeholder reviews. Highlight how you managed approvals efficiently and ensured all necessary checks were completed. This will demonstrate your ability to handle the collaborative nature of the role.
✨Demonstrate Your Organisational Prowess
Since this role requires excellent organisational skills, come prepared with a system or method you use to keep track of projects and compliance. Discuss how you maintain documentation discipline and ensure everything is in order, as this will resonate well with the interviewers.
✨Be Ready to Discuss Continuous Improvement
Think about ways you’ve contributed to streamlining workflows or improving governance processes in previous roles. Be ready to share specific examples of how you’ve promoted consistent application of standards, as this aligns perfectly with the responsibilities of the position.
