Business Admin Apprentice - Data & Contracts (Hybrid Warwick)

Salary: Up to £21,000 (depending on experience)

Location: Warwick (Hybrid – 3 days a week in the office)

At Volvo Trucks, we do more than build trucks. We keep the world moving. From delivering essential goods to connecting communities, our vehicles, technology and people make a real difference every day. We are a global leader in sustainable transport, committed to driving progress and shaping a cleaner future.

We are looking for enthusiastic and curious individuals. We want someone who is not afraid to ask questions and is eager to learn the ropes of the Business Administration Apprentice. This role sits within our Service Contracts and Extended Offer teams, within the wider Product, Pricing & Logistics function. You’ll be one of the first lines of support for all incoming service contract enquiries - the person our dealers and customers rely on to keep things moving and ensure every case is handled with care and precision.

What Volvo Trucks Can Offer You:

• Professional growth and development: Unlock your potential through various training and development opportunities.
• Pension scheme option: Matched up to 5% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays. You can buy up to 5 extra holiday days!
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGym Discounts and MyActive Discounts. Make use of our on-site gym.
• Other benefits: Dental insurance, Cycle-to-work scheme and Eyecare vouchers.

Who are you?

• You’re someone with a natural curiosity and a mindset that thrives on structure, numbers, and building great relationships with the people around you.
• Strong attention to detail and organisational skills.
• Genuine enthusiasm for analysing data to uncover trends and insights.
• Excellent communication skills, equally confident engaging with people and interpreting data.
• A proactive, can-do attitude and a genuine willingness to learn.
• Confident using basic Excel.
• Experience with CRM systems is a bonus, but not essential — training will be provided.

What you’ll do:

• As an apprentice, you will shadow members of the team and work closely with our Contract Administration and Extended Offer managers.
• You will be helping our Extended Offer team within the parts function to administer, market and develop our product offering within that function.
• Manage and prioritise cases received primarily by email, with occasional phone enquiries.
• Assign cases accurately within the wider team using Salesforce and other internal tools.
• Log all case files and attach relevant contract documentation for the contract administration team to action.
• Create and present detailed reports on case volumes, status, closure rates, and resolutions to support management.
• Provide cover by handling assigned cases during periods of team absence or vacation.
• Help improve how we manage cases and data.
• Provide administrative support and help to develop product marketing campaigns for the Extended Offer team within the parts function, giving an opportunity to gain insight across functions.

Please note: If you already hold a business-related qualification such as A-Levels in Business, a degree, or equivalent, you may not be eligible for this apprenticeship. More information can be found in the UK Government apprenticeship funding rules.

All Volvo Group adverts are open for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in:

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.