IT Infrastructure Apprentice in Warwick

Join to apply for the IT Infrastructure Apprentice role at Volvo Trucks. Salary: £23,000 – £26,000 (depending on experience). Location: Field‑based role within a commutable distance of Warwick, with frequent travel across the South and East of England.

Apprenticeship Course:

• Information Communications Technician (Level 3)
• Digital and Technology Solutions Professional (Level 6 – degree level)

A full UK driving licence is required. We are a global leader in sustainable transport, committed to driving progress and shaping a cleaner, smarter future. Our vehicles, technology and people make a real difference every day.

What We Can Offer You:

• Professional growth and development: Unlock your potential through a range of training and development opportunities, on top of the apprenticeship qualification itself.
• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Medical insurance: Access to Bupa private medical insurance.
• Employee Assistance Programme: Access wellness, mindfulness and counselling services.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts, and make use of our on‑site gym.
• Other benefits: Dental insurance, Cycle‑to‑work scheme and Eyecare vouchers.

Who Are You and Your New Colleagues:

You are someone who enjoys solving problems and learning new things. You have a genuine interest in technology, computers and networks, and you are eager to turn that passion into a career.

We Are Looking For Someone Who Has:

• Prior work experience in an IT‑related role would be advantageous.
• Strong analytical and problem‑solving skills.
• Good knowledge of Microsoft 365 (advanced Excel skills are a bonus).
• Basic understanding of computer hardware, operating systems and common software applications.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP and wireless technologies.
• Commitment to maintaining confidentiality and data security.
• Effective communication and organisation skills.
• A full UK driving licence and the ability to travel frequently.
• GCSE or A‑Level qualifications (those who already hold a degree in IT will not be eligible for this apprenticeship).

You will be joining a close‑knit IT Infrastructure team of four who support 18 sites across the South and East. You will be working with colleagues who have completed IT apprenticeships at Volvo Trucks and will guide and mentor you as you develop your skills. You will report to the IT Manager and be part of the wider Volvo Trucks IT division in the UK.

What You’ll Do:

As an IT Infrastructure Apprentice, you will support and deliver IT infrastructure services across multiple Volvo Truck & Bus locations. From setting up new systems to helping solve technical issues, you will be part of the team that keeps our operations running smoothly.

You Will Gain Hands‑on Experience With:

• Responding to user enquiries and providing technical assistance, troubleshooting hardware and software issues, both in person and remotely.
• Assisting in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians.
• Collaborating with the IT team to develop and maintain documentation, including system configurations, user manuals and troubleshooting guides.
• Supporting key IT projects such as Windows 11 migration and Wi‑Fi upgrades across 18 sites.
• Staying updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness.
• Managing technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems.

Please note: If you already hold an IT degree or qualification at the same or higher level, you will not be eligible for this apprenticeship under government funding rules. More information can be found in the UK Government apprenticeship funding rules.

All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail.