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For Companies At a Glance
- Tasks: Support regional planning, coordinate activities, and assist the team with admin tasks.
- Company: Join Volvo Trucks, a global leader in sustainable transport solutions.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on high street retailers.
- Why this job: Be part of a dynamic team focused on logistics and customer service in a fast-paced environment.
- Qualifications: Strong communication skills and a background in administration or customer service are essential.
- Other info: Full-time role with opportunities for training and development.
The predicted salary is between 22000 - 27500 £ per year.
Overview
Regional Planning Administrator – Leicester at Volvo Trucks. Based in Bardon, Leicester. Salary up to £27,500 p.a. dependent upon your skill set and experience. Working Monday to Friday 08:00–16:00 (1/2 hr unpaid lunch).
We are looking for a dedicated and organized Regional Planning Administrator to join the regional planning team. The successful candidate will support regional planning processes, coordinate planning activities, and provide administrative assistance to the team. This role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
If you are motivated with a passion for logistics and planning, we would love to hear from you.
What You Will Be Doing
- Liaise with customers directly to assist with planning maintenance and repairs.
- Work closely with the Workshop team to provide relevant and accurate information, ensuring customer expectations are managed.
- Clarify the basis for repairs (Retail/Warranty/Contract) for customers and the workshop.
- Obtain customer agreement by communicating the benefits of identified repair solutions in a professional manner.
- Produce and explain repair orders to customers during the planning stage.
- Maintain customer contact information in workshop planner, CM, and VDA systems.
- Ensure resources (labour and parts) are available in advance of scheduled work.
- Manage bookings for courtesy cars and coordinate delivery and waiting; ensure active campaigns are allocated to repair orders.
- Manage contractual and non-contractual vehicle alerts and liaise with customers or dealers accordingly.
- Ensure proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes; convert quotes into repair orders.
- Ensure authorised work is properly coded on the repair order before handover to the workshop.
Who You Are / What You Will Require
- Customer service skills with the ability to liaise and communicate with customers.
- Strong background in administration or a customer-focused role.
- Ability to work in a team or independently, building rapport with clients and colleagues.
- Excellent time management and organisational skills.
- Good level of IT literacy.
- Ability to prioritise tasks and work under pressure, handling multiple tasks simultaneously.
- Proactive, can-do attitude with the ability to work independently and as part of a team.
Benefits
- 25 days holiday plus bank holidays, rising to 30 days with service
- Contributory Pension scheme
- Training and development opportunities
- Health care plan with dental insurance
- Extended maternity/paternity and adoption leave
- Referral bonus with our recommend a friend
- Cycle to work scheme
- Additional benefits for you, your family and friends including discounts with high street retailers, travel, hotel and airport parking
About Volvo Trucks
We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Volvo Group is a global organisation with diverse brands and entities, employing around 100,000 people focused on care, inclusiveness, and empowerment. At Volvo Trucks, we aim to lead the way toward a sustainable transport industry, innovating to make life easier, better, and safer.
Employment Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Motor Vehicle Manufacturing
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Regional Planning Administrator - Leicester employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Planning Administrator - Leicester
✨Tip Number 1
Familiarise yourself with the logistics and planning processes specific to the automotive industry. Understanding how regional planning works at Volvo Trucks will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Volvo Trucks, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or methods you use to manage multiple tasks effectively. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Regional Planning Administrator role.
We think you need these skills to ace Regional Planning Administrator - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'planning', 'communication', and 'organisation' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and planning. Mention specific examples of how you've successfully managed multiple tasks or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as time management, IT literacy, and the ability to work under pressure. Provide concrete examples to back up your claims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Regional Planning Administrator role.
How to prepare for a job interview at Volvo Trucks
✨Showcase Your Customer Service Skills
Since the role involves liaising with customers, it's crucial to demonstrate your customer service skills during the interview. Share specific examples of how you've effectively communicated with clients and managed their expectations in previous roles.
✨Highlight Your Organisational Abilities
The position requires strong organisational skills, so be prepared to discuss how you manage multiple tasks and prioritise effectively. You could mention tools or methods you use to stay organised, especially in a fast-paced environment.
✨Demonstrate Your IT Literacy
As the job involves using various systems like CM and VDA, it's important to convey your comfort with technology. Be ready to talk about your experience with similar software or any relevant IT skills that would help you excel in this role.
✨Express Your Passion for Logistics and Planning
Since the role is focused on logistics and planning, make sure to express your enthusiasm for these areas. Discuss any relevant experiences or projects that showcase your interest and how they align with the company's goals in sustainable transport solutions.
