At a Glance
- Tasks: Be the first point of contact for customers and manage their service inquiries.
- Company: Join Volvo Trucks, a leader in sustainable transport solutions.
- Benefits: Enjoy 33 days holiday, life assurance, healthcare, and industry discounts.
- Other info: Dynamic team environment with opportunities for career progression and training.
- Why this job: Make a real impact in customer service while working with innovative technology.
- Qualifications: Experience in commercial vehicle service and excellent communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Experienced Truck Service Advisor / Customer Service Representative (CSR) – Reading
Salary: £30,000 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Monday to Friday (8.30am - 5.30pm)
Drive Your Career Forward with Volvo Trucks Reading!
We are looking for an experienced
Truck Service Advisor / Customer Service Representative (CSR) to join our busy team.
If you have a proven background in commercial vehicle service, enjoy building strong customer relationships, and thrive in a fast-paced workshop environment, we'd like to hear from you
As the first point of contact for our customers, you'll play a key role in delivering an outstanding service experience from vehicle check-in through to collection.
Working closely with our workshop team, you'll ensure repairs and maintenance are managed efficiently while keeping customers fully informed throughout the process.
- We can offer you
- 33 days holiday including bank holidays
- Life assurance
- Company pension
- Overtime available
- Career progression and training
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
• Referral schemes earn yourself £1000!
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
- We're Looking For Someone Who Has
- Previous experience as a Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role.
- A strong understanding of commercial vehicle maintenance and workshop operations.
- Excellent customer service and communication skills.
- The ability to remain calm and organised while managing multiple priorities.
- Strong administrative and IT skills.
- Experience using dealer management systems..
- full UK driving licence an advantage
- What Will You Be Doing
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms
- Provide accurate information on Volvo Trucks products, services, parts, and warranties
- Coordinate with dealers, service centers, and internal departments to resolve issues
- Handle order processing, tracking, and follow-ups for parts and services
- Manage and document customer interactions in CRM systems
- Escalate complex or technical issues to appropriate teams
- Support aftersales services, including maintenance scheduling and service updates
- Ensure compliance with company policies and service standards
- Maintain strong customer relationships and deliver a positive brand experience
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.
Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join
Volvo Group .
Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.
We are passionate about what we do, and we thrive on teamwork.
We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Trucks you will be part of leading the way towards a sustainable transport industry.
For nearly a century we have been innovating for people – to make life easier, better and safer.
Driving progress is our promise to customers, to the industry and to society.
At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.
Join us, together we move the world we want to live in.
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Customer Service Representative - Reading employer: Volvo Trucks
Volvo Trucks is an exceptional employer, offering a dynamic work environment in Hayes where employees are valued for their contributions to customer service excellence. With competitive salaries, comprehensive benefits including healthcare and pension plans, and ample opportunities for professional growth, we foster a culture of teamwork and innovation that empowers our staff to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volvo Trucks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volvo Trucks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volvo Trucks:Your cover letter is your chance to shine! Tell us why you want to work at Volvo Trucks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volvo Trucks!
How to prepare for a job interview at Volvo Trucks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
