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For Companies At a Glance
- Tasks: Assist customers with parts enquiries and provide exceptional service.
- Company: Join Volvo Truck and Bus, a leader in sustainable transport solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and employee discounts.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Previous experience in a similar role and strong communication skills required.
- Other info: Work Monday to Friday with occasional Saturday mornings for overtime.
Salary up to £15.38 per hour (dependent upon experience and skillset)
Monday to Friday - 0800hrs to 1600hrs (1/2 hr unpaid lunch)
1 in 3 Saturday morning @ overtime!
Drive Your Career Forward with Volvo Truck and Bus!
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, customer-focused environment? If so, we want to hear from you! Volvo Truck and Bus Norwich is looking for a dedicated Parts Service Advisor to join our successful and friendly team.
What You Will Do
As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand.
What will you be doing?
- Provide excellent customer service to all parts and service customers, both face-to-face and over the phone.
- Identify, source, and supply vehicle parts to retail and workshop customers.
- Process parts orders accurately and efficiently.
- Manage stock levels and ensure parts availability.
- Support the Service department with parts requirements for workshop jobs.
- Maintain strong working relationships with colleagues, customers, and suppliers.
- Ensure all administrative tasks are completed to a high standard.
Who are you?
- Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector.
- Excellent communication and customer service skills.
- Strong attention to detail and organisational skills.
- Ability to work effectively in a fast-paced environment.
- Good IT skills and familiarity with parts catalogues and ordering systems.
- A proactive, positive attitude and a team-player mentality.
What’s in it for you?
- Contributory Pension scheme matched up to 5%
- 25 days holiday raising to 30 days with service
- Health cash plan with access to dental insurance
- Extended maternity/paternity & adoption leave
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Cash plan savings scheme
- Ignition electric car scheme
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Parts & Service Advisor - Norwich employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Service Advisor - Norwich
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Volvo Truck and Bus. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Brush up on your knowledge of vehicle parts and service processes. Being able to speak confidently about these topics will show your expertise and readiness for the role, making you a more attractive candidate.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, as this will highlight your suitability for the position.
We think you need these skills to ace Parts & Service Advisor - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Parts & Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and parts advisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention specific examples of how you've successfully handled customer inquiries or managed parts orders in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Volvo Trucks
✨Showcase Your Customer Service Skills
As a Parts & Service Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Automotive Terminology
Understanding the basics of automotive parts and services can set you apart from other candidates. Brush up on common terms and processes related to vehicle parts, as well as any specific knowledge about Volvo products that may come up during the interview.
✨Demonstrate Your Organisational Skills
The role requires strong attention to detail and organisational abilities. Be ready to discuss how you manage tasks, prioritise orders, and maintain stock levels in a fast-paced environment. Providing concrete examples will help illustrate your capabilities.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your genuine interest in the position and the company. Consider asking about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gather information but also leaves a positive impression.
