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- Tasks: Assist customers with parts inquiries and provide top-notch service.
- Company: Join Volvo Trucks, a leader in sustainable transport solutions.
- Benefits: Enjoy 25 days holiday, health cash plan, and employee discounts.
- Why this job: Be part of a passionate team driving innovation and sustainability.
- Qualifications: Previous experience in automotive parts or service roles is preferred.
- Other info: Work full-time with alternating hours and a supportive team environment.
The predicted salary is between 25000 - 30000 £ per year.
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Join to apply for the Parts/Service Advisor – Felixstowe role at Volvo Trucks
Working Hrs
Starting salary £12.82 (dependent upon skills set)
Monday to Friday
Working Hrs
Starting salary £12.82 (dependent upon skills set)
Monday to Friday
Alternating weekly – 0800hrs to 1600hrs/1000hrs to 1800hrs
Saturday 0800hrs to 1200hrs (1 in 3)
We are looking for a motivated and customer-focused Parts & Service Advisor to join our busy Felixstowe team. In this crucial frontline role, you will be responsible for delivering excellent customer service while supporting both the Parts and Service departments
Who Are You
About You:
- Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector.
- Excellent communication and customer service skills.
- Strong attention to detail and organisational skills.
- Ability to work effectively in a fast-paced environment.
- Good IT skills and familiarity with parts catalogues and ordering systems.
- A proactive, positive attitude and a team-player mentality
What Will You Do
About the Role:
As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand.
Key Responsibilities
- Provide excellent customer service to all parts and service customers, both face-to-face and over the phone.
- Identify, source, and supply vehicle parts to retail and workshop customers.
- Process parts orders accurately and efficiently.
- Manage stock levels and ensure parts availability.
- Support the Service department with parts requirements for workshop jobs.
- Maintain strong working relationships with colleagues, customers, and suppliers.
- Ensure all administrative tasks are completed to a high standard.
What’s in it for you?
- 25 days holiday raising +1 day per year to 30 days
- Company pension
- Health cash plan with access to dental insurance
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Referral Schemes (earn yourself £1000!!)
Apply Today!
If you have the skills, experience, and enthusiasm to succeed as a Parts Service Advisor at Volvo Truck and Bus Norwich, we’d love to hear from you
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Motor Vehicle Manufacturing
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Parts/Service Advisor - Felixstowe employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts/Service Advisor - Felixstowe
✨Tip Number 1
Familiarise yourself with Volvo's products and services. Understanding the specifics of their parts and service offerings will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for a Parts/Service Advisor position.
✨Tip Number 3
Prepare to discuss your organisational skills. Since managing stock levels and processing orders accurately is key in this role, think of instances where you've effectively managed multiple tasks or maintained attention to detail under pressure.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Volvo values a team-player mentality, so be prepared to talk about how you've worked well with colleagues in the past to achieve common goals.
We think you need these skills to ace Parts/Service Advisor - Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts or service advisory roles, especially within the automotive or commercial vehicle sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've successfully handled customer inquiries or managed parts orders in previous roles.
Highlight IT Skills: Since good IT skills are essential for this position, mention any experience you have with parts catalogues and ordering systems. This will show that you're prepared to handle the technical aspects of the job.
Show Enthusiasm for the Brand: Express your passion for Volvo Trucks and the transport industry in your application. Demonstrating your alignment with their values and mission can set you apart from other candidates.
How to prepare for a job interview at Volvo Trucks
✨Showcase Your Customer Service Skills
As a Parts/Service Advisor, excellent customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide the high-quality service expected at Volvo Trucks.
✨Familiarise Yourself with Automotive Terminology
Brush up on your knowledge of automotive parts and services. Being able to speak confidently about vehicle components and their functions will impress your interviewers and show that you're ready for the role.
✨Demonstrate Your Organisational Skills
This role requires strong attention to detail and organisational abilities. Be prepared to discuss how you manage tasks and prioritise effectively in a fast-paced environment. Consider sharing specific examples from previous roles.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
