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For Companies At a Glance
- Tasks: Drive sales and enhance customer experience in a dynamic, collaborative environment.
- Company: Join Volvo Trucks, a leader in sustainable transport innovation.
- Benefits: Enjoy competitive salary, health care, generous holidays, and a company car.
- Why this job: Make a real impact in the transport industry while developing your career.
- Qualifications: Sales experience, data analysis skills, and excellent communication abilities required.
- Other info: Be part of a diverse team committed to shaping a sustainable future.
The predicted salary is between 42000 - 60000 £ per year.
Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus
Location: Remote (candidates must be based within Scotland’s Central Belt)
Travel: Frequent travel
Volvo Trucks is one of the world’s leading Truck and Bus manufacturers and is committed to driving progress and shaping the future landscape of sustainable transport. Our people and our values sit at the heart of everything we do, and we continue to set global standards through innovation and a deep belief in progress.
An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day-to-day operations in North & Scotland.
What Volvo Can Offer You
- Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
- Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
- Company Car: Choice between an Electric or Hybrid car after the probation period.
- Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Who You Are
You are a passionate, hardworking individual who is keen on developing positive relationships with our customers through providing quality service. You will have knowledge of data analysis and statistics which would be beneficial in this role along with the ability to thrive under pressure without compromising on quality.
You Will Bring
- Experience in a sales environment.
- Proficiency in Power BI and Excel.
- Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
- Proven track record of being pro-active and a self-starter.
- Excellent communication skills with an ability to challenge and give feedback across all levels.
- Calm and effective under pressure with a pragmatic and open approach.
- Proven track record in negotiation.
- Experience of operating at a senior level within a high performing team.
What Will You Do
- Develop a collaborative pro-active focus on strengthening business partnerships through delivery of premium customer service and experience that makes Volvo the partner of choice, in turn strengthening loyalty.
- Innovative in your approach, you will develop a digital dealer way of working to make jobs easier, more efficient and improve service to customers.
- With our people at the heart of every decision, you will foster a culture of caring for colleagues, to look after customers which will in turn look after the business.
- Identify and deliver new business opportunities to improve performance and profitability.
- Build and manage strong relationships with national and regional customers, providing end-to-end service market support.
- Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.
- Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
- Develop and implement service market sales initiatives aligned to regional strategy.
- Ensure robust governance of parts inventory and VOSP through direct reports.
- Lead the development of digital approaches to market products and services.
- Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
- Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
- Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.
All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Regional Customer Sales & Support Manager in Hamilton employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Sales & Support Manager in Hamilton
✨Tip Number 1
Network like a pro! Reach out to current employees at Volvo Trucks on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching Volvo's values and recent projects. Show that you’re not just interested in the job, but also in being part of their mission to drive progress in sustainable transport. Tailor your answers to reflect how you align with their goals.
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing contracts and pricing, be ready to discuss your approach to negotiations. Use examples from your past experiences to demonstrate your effectiveness in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Volvo team. Good luck!
We think you need these skills to ace Regional Customer Sales & Support Manager in Hamilton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your sales experience and any relevant data analysis skills, as these are key for the Regional Customer Sales & Support Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position and how you can contribute to our vision at Volvo Trucks. Be sure to mention your ability to build strong customer relationships and your proactive approach.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your success in sales and customer support. Use numbers and examples to illustrate how you've made a positive impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application is reviewed promptly and you’re considered for this exciting opportunity!
How to prepare for a job interview at Volvo Trucks
✨Know Your Numbers
As a Regional Customer Sales & Support Manager, you'll need to demonstrate your proficiency in data analysis. Brush up on your Power BI and Excel skills before the interview. Be ready to discuss how you've used data to drive sales or improve customer experiences in your previous roles.
✨Showcase Your Sales Experience
Prepare specific examples from your past sales roles that highlight your ability to build relationships and drive results. Think about times when you successfully negotiated contracts or improved customer loyalty. This will show that you can thrive under pressure while maintaining quality service.
✨Understand Volvo's Vision
Familiarise yourself with Volvo Trucks' commitment to sustainable transport and their innovative approaches. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of driving progress in the industry.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to customer service or how they foster a culture of inclusiveness and empowerment within their teams. This will demonstrate your genuine interest in being part of their team.
