At a Glance
- Tasks: Manage customer contracts, improve processes, and enhance colleague and customer experiences.
- Company: Join a leading automotive brand with a focus on innovation and teamwork.
- Benefits: Hybrid work model, professional development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in the automotive industry.
- Why this job: Make a real impact in customer satisfaction and business performance while building your network.
- Qualifications: Strong communication skills, proactive mindset, and ability to handle data effectively.
The predicted salary is between 30000 - 40000 £ per year.
UK | Hybrid | North & Scotland
Travel: Frequent (2 days a week at Glasgow West)
Reporting to: Regional Customer Sales & Support Manager
What You Will Do
As a Customer Sales & Support Administrator, you will have responsibility for a broad range of tasks with an opportunity to bring your own thoughts and ideas to simplify processes, improve business performance and enhance colleague and customer experience. Within the role, you will gain valuable experience whilst lending an opportunity to build professional relationships with multiple stakeholders whilst enhancing your own personal knowledge and skillset.
Responsibilities
- Accountability for end to end contract portfolio management.
- Co-ordinate our regional customer relationship management processes and work with stakeholders to secure maximum value for colleagues and business with accountability for sales force.
- Accountable for the regional customer satisfaction process – one voice, developing activities to maximise customer responses and developing management reporting to highlight performance trends and actions to drive continuous improvement.
- Proactively engage in contract expiry/extensions, using a range of Volvo systems.
- Facilitate the management dynamic vehicle service requirements using the information provided via Volvo systems.
- Co-ordinate regional parts promotional materials and events (internally and externally) to ensure they reflect the Volvo brand image, represent value for the business and customers and build your network and understanding of the industry.
- Liaise with our central marketing team to support regional and local marketing activities within North & Scotland.
- Collating and delivering business intelligence on market share and vehicle registrations to drive sales growth.
- Support Service Market Director by collating and delivering business intelligence on vehicle parc to understand parts and labour market potentials.
- Pro‑actively manage colleague communications, enhancing with the use of technology. You will be the driving force behind the content whilst demonstrating a desire to be market leading in colleague engagement.
- Any other duties that may be reasonably requested by your manager.
Who are you?
- Innovative
- Adaptable
- Tenacious
- Continuous Improvement Mindset
- Resilient
- Enthusiastic
- Growth mindset
- Willing to learn, develop & contribute
Education & Qualifications
- Proven track record of being pro‑active and a self‑starter.
- Excellent communication skills with an ability to challenge and give feedback across all levels.
- Excellent organisational skills with ability to work on multiple tasks and prioritise work to meet required timescales.
- Calm and effective under pressure with a pragmatic and open approach.
- Experience gathering, consolidating, interpreting and delivering complex data accurately within required timescales.
- Understanding of GDPR and experience working with confidential and sensitive data.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales & Support Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volvo Trucks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volvo Trucks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales & Support Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volvo Trucks:Your cover letter is your chance to shine! Tell us why you want to work at Volvo Trucks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volvo Trucks!
How to prepare for a job interview at Volvo Trucks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
