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For Companies At a Glance
- Tasks: Visit customers, provide diagnostics, and build relationships while working on buses and trucks.
- Company: Join the innovative team at Volvo Trucks, shaping sustainable transport solutions.
- Benefits: Enjoy a £2,000 signing bonus, flexible hours, and 25+ days holiday.
- Why this job: Make a real impact in the transport industry while developing your skills.
- Qualifications: Qualified HGV/PSV Technician with strong problem-solving and customer service skills.
- Other info: Ongoing training, career development, and discounts for you and your family.
Overview
Join to apply for the Frontline Technician – Ely role at Volvo Trucks. Frontline HGV Technician – Ely Cambridge. £2,000 signing bonus! £22 per hour dependent upon experience & skill set. Flexible working hours with core hours – 0800hrs to 1600hrs Monday to Friday (occasional Saturday as required @ overtime time and a half). Van provided (for use in working hours).
Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers’ businesses moving.
Who You Are
- Experience of working on Bus, Coach and Trucks
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent).
- Experience in vehicle diagnostics, servicing, and repairs.
- Strong problem-solving skills with a customer-first attitude.
- Ability to work independently and as part of a close-knit team
- Good customer service skills as you will be working remotely on customer sites
What We Offer
- Van provided for use in working hours (can be taken home due to remote working)
- 25 days holiday + bank holidays raising to 30 days with service
- £2,000 signing bonus payable
- Enhanced paternity/maternity/foster leave
- Healthcare plan with access to dental insurance
- Referral schemes
- Generous company pension plan
- Many discounts for yourself, family and friends including gym memberships, travel, hotel, theme park days plus many more!
- Ongoing training and career development
What Will You Do
- To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
- To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
- To pro-post workload planning to achieve agreed targets
- To provide superior diagnostic and repair skills in support of customer problems / needs.
- To take responsibility for field based commercial decisions with customers.
- To work within locally agreed targets / objectives.
- To provide daily feedback to Frontline Support manager on any non-productive hours
- To pro-actively support other Frontline technicians in the region
- To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
- To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for additional product / services for the future.
- To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
- To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
- To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Motor Vehicle Manufacturing
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Frontline Technician - Ely employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technician - Ely
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Frontline Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Volvo Trucks, understand their values, and think about how your skills align with their mission. Practise common interview questions and be ready to showcase your problem-solving skills and customer-first attitude.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Volvo Trucks.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind.
We think you need these skills to ace Frontline Technician - Ely
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with HGV/PSV qualifications and any relevant diagnostics or repair skills. We want to see how your expertise can help us keep our customers' businesses moving!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Frontline Technician role. We love seeing candidates who take the extra step.
Be Personable: Since you'll be working closely with customers, let your personality shine through in your application. Show us your customer-first attitude and problem-solving skills – we’re all about teamwork and great service!
Apply Through Our Website: Remember, we value your data privacy, so please apply directly through our website. It’s the best way to ensure your application gets to us safely and securely!
How to prepare for a job interview at Volvo Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGV/PSV systems. Be ready to discuss your experience with diagnostics, servicing, and repairs. This will show that you're not just a technician, but a skilled problem-solver who can handle the challenges of the job.
✨Show Off Your Customer Service Skills
Since you'll be working remotely with customers, it's crucial to demonstrate your customer-first attitude. Prepare examples of how you've successfully dealt with customer issues in the past. This will highlight your ability to build relationships and provide top-notch service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like how you'd handle a breakdown or a difficult customer. Think through your responses ahead of time, focusing on your problem-solving skills and teamwork. This will help you stand out as someone who can think on their feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.