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- Tasks: Visit customers, diagnose issues, and provide top-notch repairs on buses and trucks.
- Company: Join Volvo Truck and Bus, a leader in sustainable transport solutions.
- Benefits: Earn £22/hour, enjoy flexible hours, and receive a £3,000 signing bonus.
- Why this job: Be part of a dynamic team making a real impact in the transport industry.
- Qualifications: Qualified HGV/PSV Technician with strong problem-solving skills.
- Other info: Ongoing training, generous holiday, and discounts for you and your family.
The predicted salary is between 22 - 26 £ per hour.
£22 per hour dependent upon skill set and experience, up to £3,000 signing bonus (payable after 6 months service). Flexible working hours with core hours - 0800hrs to 1600hrs Monday to Friday (occasional Saturday as required @ overtime time and a half).
Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers' businesses moving.
Who Are You
- Experience of working on Bus, Coach and Trucks
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent)
- Experience in vehicle diagnostics, servicing, and repairs
- Strong problem-solving skills with a customer-first attitude
- Ability to work independently and as part of a close-knit team
- Good customer service skills as you will be working remotely on customer sites
We can offer you:
- Van provided for use in working hours (can be taken home due to remote working)
- 25 days holiday + bank holidays raising to 30 days with service
- £2,000 signing bonus payable
- Enhanced paternity/maternity/foster leave
- Healthcare plan with access to dental insurance
- Referral schemes
- Generous company pension plan
- Many discounts for yourself, family and friends including gym memberships, travel, hotel, theme park days plus many more
- Ongoing training and career development
What Will You Do
- To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services
- To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
- To pro-actively plan and load own workload in order to achieve agreed targets
- To provide superior diagnostic and repair skills in support of customer problems / needs
- To take responsibility for field based commercial decisions with customers
- To work within locally agreed targets / objectives
- To provide daily feedback to Frontline Support manager on any non-productive hours
- To pro-actively support other Frontline technicians in the region
- To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- To attend Frontline and Bus & Coach Commercial crew meetings when necessary
- To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future
- To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
- To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support
- To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Frontline Technician - Ely employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technician - Ely
✨Tip Number 1
Get to know the company! Research Volvo Truck and Bus Ely, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to HGV/PSV technician roles. Think about your past experiences and how they align with the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Volvo Truck and Bus Ely.
We think you need these skills to ace Frontline Technician - Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Frontline Technician role. Highlight your experience with HGVs, buses, and coaches, and don’t forget to showcase your diagnostic skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how you've solved problems in the past and how you can contribute to our team at Volvo Truck and Bus Ely.
Show Off Your Customer Service Skills: Since you'll be working closely with customers, make sure to highlight your customer service experience. We love technicians who can build relationships and provide top-notch support, so let us know how you’ve excelled in this area!
Apply Through Our Website: We value your data privacy, so please apply through our website instead of sending applications via mail. It’s quick and easy, and ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Volvo Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGV/PSV systems and diagnostics. Be ready to discuss specific experiences where you've solved problems or completed repairs, as this will show your expertise and confidence.
✨Show Off Your Customer Service Skills
Since you'll be working closely with customers, it's crucial to demonstrate your customer-first attitude. Prepare examples of how you've successfully interacted with clients in the past, focusing on how you resolved their issues and built relationships.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle common issues that arise in the field, and be prepared to explain your thought process and decision-making skills clearly.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about ongoing training opportunities or team dynamics.