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- Tasks: Be the voice of Volvo Trucks, providing top-notch customer service and managing bookings.
- Company: Join Volvo Trucks, a leader in sustainable transport solutions with a rich history of innovation.
- Benefits: Enjoy 25-30 days holiday, a generous pension plan, and discounts on various services.
- Why this job: Make a real impact in customer satisfaction while working in a supportive and inclusive environment.
- Qualifications: Previous customer service experience is preferred; strong communication and IT skills are essential.
- Other info: Flexible shifts and a bonus scheme make this role perfect for students seeking work-life balance.
The predicted salary is between 22400 - 28000 £ per year.
Salary up to £28,000 p.a. dependent upon experience and skill set + bonus scheme!
Working a rotating weekly shift Monday to Friday 0600hrs to 1400hrs/1100hrs to 1900hrs. Alternative Saturday 0700hrs to 1200hrs @ overtime.
Volvo Trucks Ely is seeking a motivated and customer-focused Customer Service Representative (CSR) to be the voice and face of our service operations. As a CSR, you’ll be at the heart of our service team, acting as the first point of contact for our customers. You will ensure exceptional service by managing bookings, updating customers on progress, coordinating with the workshop team, and handling administrative tasks efficiently.
What We Are Looking For
- Previous experience in a customer service or front-of-house role (automotive or transport industry a plus)
- Excellent communication and organisational skills
- Strong IT skills, including Microsoft Office and service management systems
- Ability to multitask in a fast-paced environment
- A proactive and positive attitude with a genuine interest in helping customers
We can offer you
- 25 days holiday raising to 30 days with service + bank holidays
- Generous pension plan
- Many discounts for yourself, family and friends on gym memberships, high street retailers, hotels, travel, etc.
- Healthcare plan with access to dental insurance
- Enhanced maternity/paternity leave
- Plus many more!
Key Responsibilities
- Provide outstanding customer service in person, by phone, and via email
- Schedule maintenance and repair appointments
- Liaise between customers and the workshop to ensure timely updates and resolutions
- Process job cards, invoices, and warranty claims
- Maintain accurate records and support front-office admin tasks
As a Customer Service Representative, you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As the single point of contact for the customer, providing relevant, accurate and timely information ensuring that customer expectations are managed at all times.
Ready for the next move? Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks, we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Customer Service Representative - Ely employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Ely
✨Tip Number 1
Familiarise yourself with Volvo Trucks' products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you for the types of interactions you'll face as a CSR, showcasing your ability to handle various situations.
✨Tip Number 3
Network with current or former employees of Volvo Trucks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Be prepared to discuss your experience in multitasking and managing customer relationships. Think of specific examples from your past roles that highlight your organisational skills and proactive attitude, as these are key traits for a successful CSR.
We think you need these skills to ace Customer Service Representative - Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in the automotive or transport industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've provided outstanding service in previous roles.
Highlight Key Skills: Emphasise your communication and organisational skills, as well as your proficiency with IT systems like Microsoft Office. Provide examples of how these skills have helped you succeed in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Volvo Trucks
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully resolved issues or went above and beyond for a customer.
✨Familiarise Yourself with Volvo Trucks
Do some research on Volvo Trucks and their services. Understanding their products and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
✨Demonstrate Your IT Proficiency
As the job requires strong IT skills, be ready to talk about your experience with Microsoft Office and any service management systems you've used. You might even want to mention how you've used technology to improve customer service in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past where you had to multitask or manage difficult situations, and be ready to explain your thought process and actions.
