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For Companies At a Glance
- Tasks: Drive sales and enhance customer experience in a dynamic, collaborative environment.
- Company: Join Volvo Trucks, a leader in sustainable transport innovation.
- Benefits: Up to £60,000 salary, bonuses, remote work, and generous holiday allowance.
- Why this job: Make a real impact in a role that values your growth and well-being.
- Qualifications: Sales experience, data analysis skills, and excellent communication abilities.
- Other info: Enjoy perks like a company car, health care plan, and fitness discounts.
The predicted salary is between 42000 - 60000 £ per year.
Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus
Location: Remote (candidates must be based within Scotland's Central Belt)
Travel: Frequent travel
Volvo Trucks is one of the world's leading Truck and Bus manufacturers and is committed to driving progress and shaping the future landscape of sustainable transport. Our people and our values sit at the heart of everything we do, and we continue to set global standards through innovation and a deep belief in progress.
An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day-to-day operations in North & Scotland.
Volvo Trucks Can Offer You
- Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
- Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
- Company Car: Choice between an Electric or Hybrid car after the probation period.
- Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family‐friendly policies: We value work‐life balance and offer enhanced family‐friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‐week paternity leave.
Who You Are
You are a passionate, hardworking individual who is keen on developing positive relationships with our customers through providing quality service. You will have knowledge of data analysis and statistics which would be beneficial in this role, along with the ability to thrive under pressure without compromising on quality.
You Will Bring
- Experience in a sales environment.
- Proficiency in Power BI and Excel.
- Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
- Proven track record of being pro‐active and a self‐starter.
- Excellent communication skills with an ability to challenge and give feedback across all levels.
- Calm and effective under pressure with a pragmatic and open approach.
- Proven track record in negotiation.
- Experience of operating at a senior level within a high performing team.
What Will You Do
- You will develop a collaborative pro‐active focus on strengthening business partnerships through delivery of premium customer service and experience that makes Volvo the partner of choice, in turn strengthening loyalty.
- Innovative in your approach, you will develop a digital dealer way of working to make jobs easier, more efficient and improve service to customers.
- With our people at the heart of every decision, you will foster a culture of caring for colleagues, to look after customers which will in turn look after the business.
- Identify and deliver new business opportunities to improve performance and profitability.
- Build and manage strong relationships with national and regional customers, providing end‐to‐end service market support.
- Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best‐in‐class service.
- Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
- Develop and implement service market sales initiatives aligned to regional strategy.
- Ensure robust governance of parts inventory and VOSP through direct reports.
- Lead the development of digital approaches to market products and services.
- Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
- Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
- Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.
Regional Customer Sales & Support Manager in Broxburn employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Sales & Support Manager in Broxburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for a role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Volvo Trucks and understanding their values and culture. Tailor your responses to show how your experience aligns with their mission of driving progress and innovation in sustainable transport.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sales and customer support can contribute to Volvo's goals. A confident and clear presentation of your abilities can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Volvo Trucks.
We think you need these skills to ace Regional Customer Sales & Support Manager in Broxburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Customer Sales & Support Manager role. Highlight your experience in sales and customer service, and don’t forget to mention your skills in data analysis and tools like Power BI and Excel.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and how you can contribute to Volvo Trucks' vision. Be sure to mention any relevant experience in commercial machinery or logistics.
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you've driven sales or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at Volvo Trucks
✨Know Your Numbers
As a Regional Customer Sales & Support Manager, you'll need to demonstrate your proficiency in data analysis. Brush up on your Power BI and Excel skills before the interview. Be ready to discuss how you've used data to drive sales or improve customer experiences in your previous roles.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated with customers and colleagues at all levels. Think about times when you had to challenge ideas or provide constructive feedback—these stories will highlight your ability to navigate complex conversations.
✨Demonstrate Your Proactivity
Volvo Trucks values self-starters who can identify and deliver new business opportunities. Come prepared with examples of how you've taken initiative in past roles. Whether it was developing a new sales strategy or improving a process, showing your proactive nature will set you apart.
✨Understand the Company Culture
Familiarise yourself with Volvo Trucks' commitment to sustainability and innovation. During the interview, express how your values align with theirs. Discuss how you can contribute to fostering a culture of caring for colleagues and customers, which is central to their mission.
