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- Tasks: Deliver top-notch support to customers and partners, resolving inquiries efficiently.
- Company: Join Volvo Group, a leader in sustainable transport solutions.
- Benefits: Enjoy 33 days holiday, life assurance, healthcare, and amazing discounts.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a passionate team driving progress in the transport industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 32500 - 32500 £ per year.
Salary: £32,500 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Dayshift - Monday to Thursday (7.00am - 3.30pm) Friday (7.00am - 2.30pm) and Backshift - Monday to Thursday (9.30am - 6.00pm) Friday (9.30am - 5.00pm)
As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.
What’s In It For You
- 33 days holiday including bank holidays
- Life assurance
- Company pension
- Overtime available
- Career progression and training
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
- Referral schemes earn yourself £1000!
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
What You’ll Do
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms
- Provide accurate information on Volvo Trucks products, services, parts, and warranties
- Coordinate with dealers, service centers, and internal departments to resolve issues
- Handle order processing, tracking, and follow-ups for parts and services
- Manage and document customer interactions in CRM systems
- Escalate complex or technical issues to appropriate teams
- Support aftersales services, including maintenance scheduling and service updates
- Ensure compliance with company policies and service standards
- Maintain strong customer relationships and deliver a positive brand experience
Experience Required
- Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic technical understanding of vehicles or willingness to learn
- Proficiency in CRM systems and Microsoft Office
We value your data privacy and therefore do not accept applications via mail.
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Customer Service Representative - Broxburn employer: Volvo Trucks
Contact Detail:
Volvo Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Broxburn
✨Tip Number 1
Get to know the company inside out! Research Volvo Trucks and their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and confident when speaking with customers. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Volvo team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Representative - Broxburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in automotive or logistics, and show us how you can contribute to our mission at Volvo.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with CRM systems!
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share your passion for customer service and any relevant experiences that showcase your ability to handle inquiries and resolve issues effectively.
Apply Through Our Website: Remember, we value your data privacy, so please apply directly through our website. It’s the best way to ensure your application gets to us safely and securely. We can't wait to see what you bring to the table!
How to prepare for a job interview at Volvo Trucks
✨Know Your Stuff
Before the interview, make sure you brush up on Volvo Trucks' products and services. Familiarise yourself with common customer inquiries related to trucks, parts, and warranties. This will not only show your interest but also help you answer questions confidently.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and resolving issues.
✨Demonstrate Your Problem-Solving Abilities
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will highlight your ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.