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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Be part of a leading Volvo Dealership in Leamington Spa, known for excellence.
- Benefits: Enjoy a competitive salary, extra days off, and discounts on services and retailers.
- Why this job: Gain valuable experience in a dynamic environment while making customers happy.
- Qualifications: Customer service experience is preferred; passion and a positive attitude are key.
- Other info: Full training provided; flexible working hours with one weekday off every other week.
The predicted salary is between 24000 - 42000 £ per year.
Job Introduction We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa.
The hours of work are Monday – Friday, 08:*******:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £38,000 .
Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer 25 days holiday plus
Volvo Service Advisor employer: Volvo Leamington Spa
Contact Detail:
Volvo Leamington Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding what makes Volvo unique will help you connect with customers and demonstrate your commitment to their satisfaction during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle customer inquiries or complaints can prepare you for the types of interactions you'll have as a Service Advisor.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Volvo Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to build rapport with customers. Mention specific examples from your past roles that showcase your skills and how they relate to the Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Volvo Leamington Spa
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your problem-solving skills and ability to build rapport.
✨Know the Company and Its Values
Research Volvo and its dealership culture before the interview. Understanding their commitment to customer satisfaction and how they operate will help you align your answers with their values, showing that you're a good fit for the team.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific tools or methods you use to stay organised.
✨Prepare for Role-Specific Questions
Expect questions related to the automotive industry and customer service scenarios. Think about how you would handle situations like scheduling conflicts or upselling services, and be prepared to articulate your thought process clearly.
