At a Glance
- Tasks: Manage workshop processes, ensuring quality service and timely invoicing.
- Company: Join Volvo Group, a leader in sustainable transport solutions.
- Benefits: Earn up to £50,000 plus bonuses, pension, and generous holiday.
- Other info: Be part of a passionate team committed to a sustainable future.
- Why this job: Make a real impact in a collaborative environment focused on growth.
- Qualifications: HGV Vehicle Technology qualification and experience in a commercial workshop.
The predicted salary is between 45000 - 55000 £ per year.
As a key member of the dealer management team, the Workshop Controller's core role is to proactively manage the GVS process from "planning, through On Arrival" to "Invoice / Claim" closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis.
Responsibilities
- Manage and plan workshop / support resources
- Support the CSR / Shift Supervisors
- Support the CSR as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
- Hold daily production meetings to plan workload and resources
- Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified.
- Monitor staff performance versus role requirements and personal objectives and identify areas for development
- Perform periodic competence assessments
Qualifications
- A qualification – City and Guilds, NVQ 3 or equivalent in HGV Vehicle Technology
- Experience of working within a vehicle commercial workshop.
- Full knowledge of VOSA requirements and MOT testers manual.
- Knowledge / experience of leading teams
- Knowledge of workshop KPIs.
- IT literate to be able to use our systems and processes
Benefits
- Up to £50,000 DOE with a 10% KPI bonus
- 7% matched pension
- 25 days plus BH rising with service
- Work perks scheme – retailer discounts
- Cash back health scheme
Hours: 45 hours 08.00 to 18.00 Monday to Friday – occasional Saturdays may be required.
Workshop Controller's employer: Volvo Group
Volvo Group is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of up to £50,000 with additional bonuses and a generous benefits package including a matched pension scheme and retailer discounts. Our inclusive work culture fosters teamwork and personal development, ensuring that every team member feels valued and empowered to contribute to our mission of creating sustainable transport solutions.
