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- Tasks: Join us as a Field Service/VAS Technician, providing expert support and repairs for Volvo trucks.
- Company: Be part of Volvo Trucks, a leader in sustainable transport solutions with a culture of care and innovation.
- Benefits: Enjoy competitive pay, a £1,000 joining bonus, health plans, 25+ days holiday, and discounts.
- Why this job: Work with cutting-edge technology in a supportive team, making a real impact on the transport industry.
- Qualifications: You need a City and Guilds or NVQ3 qualification and experience in the HGV industry.
- Other info: Flexible working hours and opportunities for career development await you!
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Technician (VAS/Field Service) – Felixstowe, Felixstowe
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Client:
Location:
Felixstowe, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
925497340201
Job Views:
9
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
Field Service/VAS Technician – Felixstowe
Up to £20.50 per hour ++ options to earn on VAS call outs!
£1,000 JOINING BONUS! (direct applicants payable after 6 months service)
Role will rotate weekly with working hours 0800hrs to 1630hrs Monday to Friday
Week 1 – Field Service
Keep the world moving with Volvo Trucks!
We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Felixstowe. Working with industry-leading vehicles, cutting-edge technology, and a supportive, high-performing team
VAS payments:
- £155 standby payment when on Rota (extra for bank holidays)
- £60 for each call out (between 22:00 Fri to 06:00 Mon and £30 for all other times when not on shift)
- overtime paid in line with your terms and conditions when outside working hours
- Company van
What you will do
As a Field Service/VAS Technician, you’ll be responsible for providing expert technical support and carrying out service, maintenance, and repair work both in our Felixstowe workshop and out in the field. You’ll play a vital role in ensuring our customers’ vehicles stay on the road, performing at their best.
- Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
- Provide on-site technical support and breakdown assistance to customers.
- Deliver high standards of customer service, building positive relationships with clients.
- Accurately complete job cards, reports, and other paperwork.
- Keep up to date with Volvo product training and technical developments.
- Work as part of a skilled, customer-focused team.
- Field Service will carry out repairs on customer sites as required
- Attending/working within site workshop when not required on customer site
We can offer you
- Competitive salary up to £20.50 per hour + VAS payments!
- Overtime time and a half Mon to Sat – double time Sundays/bank hols!
- Health cash plan + access to dental insurance
- Ignition, our electric vehicle salary sacrifice scheme
- 25 days holiday + bank holidays raising to 30 days with service
- Maternity & AdoptionLeave 6 months full pay moving to 6 months half pay |Paternity2 weeks leave with further 3 weeks in first 3 years
- Employee savings and retail discounts
- Cycle to work scheme
- Many discounts for family and friends on High St Retailers, theme park days out, hotels, travel plus much more
- Career development opportunities, along with training plans managed through our inhouse Technical training team.
- Support for you and your family through an online Wellbeing centre
Who are you
You’ll hold a City and Guilds, an NVQ3 or an equivalent qualification. You’ll also have completed an apprenticeship in the HGV industry, or have equivalent experience, along with relevant experience in the commercial vehicle industry.
A basic knowledge of computer software packages including Word, Excel and Outlook is preferred, as is a general level of computer literacy.
Finally, we’d expect you to have a basic working knowledge of vehicle technology.
HGV Class 1 or 2/PSV Licence would be ideal but not essential.
Apply today and help keep the world moving with Volvo Truck and Bus!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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Technician (VAS/Field Service) - Felixstowe employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (VAS/Field Service) - Felixstowe
✨Tip Number 1
Familiarise yourself with Volvo Trucks and their latest technologies. Understanding their products will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Volvo Trucks. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with HGVs or similar vehicles. Be ready to share specific examples of past repairs or maintenance tasks you've completed, as this will demonstrate your technical skills.
✨Tip Number 4
Highlight your customer service skills during any discussions. As a Field Service Technician, building positive relationships with clients is crucial, so be prepared to talk about how you've successfully managed customer interactions in the past.
We think you need these skills to ace Technician (VAS/Field Service) - Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the HGV industry and any qualifications like City and Guilds or NVQ3. Emphasise your technical skills and any previous roles that involved customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work with Volvo Trucks and how your skills align with their mission of sustainable transport.
Highlight Technical Skills: Clearly outline your technical abilities, including any experience with diagnostics, repairs, and maintenance on commercial vehicles. Mention your familiarity with computer software like Word and Excel, as this is preferred.
Showcase Customer Service Experience: Since the role involves building positive relationships with clients, include examples of your past customer service experiences. Highlight any situations where you successfully resolved issues or provided exceptional support.
How to prepare for a job interview at Volvo Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to HGVs and Volvo trucks. Be prepared to discuss your experience with diagnostics, repairs, and maintenance, as well as any relevant qualifications like City and Guilds or NVQ3.
✨Showcase Your Customer Service Skills
As a Field Service Technician, you'll need to build positive relationships with clients. Prepare examples of how you've delivered excellent customer service in the past, especially in high-pressure situations.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills and technical knowledge. You might be asked to explain how you would handle specific breakdown scenarios or technical issues, so think through some common challenges you might face in the role.
✨Demonstrate Team Spirit
This role involves working as part of a skilled team. Be ready to discuss your experiences working collaboratively with others, and how you contribute to a positive team environment. Highlight any previous teamwork experiences that showcase your ability to support and uplift your colleagues.
