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- Tasks: Assist customers with parts inquiries and provide excellent service.
- Company: Join Volvo Group, a leader in sustainable transport solutions.
- Benefits: Enjoy 25 days holiday, health cash plan, and employee discounts.
- Why this job: Be part of a passionate team driving progress in the transport industry.
- Qualifications: Experience in parts or service roles, strong communication skills required.
- Other info: Work in a fast-paced environment with opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
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Parts/Service Advisor – Felixstowe, Felixstowe
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Client:
Location:
Felixstowe, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
239b11a17314
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Parts/Service Advisor – Felixstowe
Starting salary £12.82 (dependent upon skills set)
Working hrs:
Monday to Friday
Alternating weekly – 0800hrs to 1600hrs/1000hrs to 1800hrs
Saturday 0800hrs to 1200hrs (1 in 3)
We are looking for a motivated and customer-focused Parts & Service Advisor to join our busy Felixstowe team. In this crucial frontline role, you will be responsible for delivering excellent customer service while supporting both the Parts and Service departments
Who are you
About You:
- Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector.
- Excellent communication and customer service skills.
- Strong attention to detail and organisational skills.
- Ability to work effectively in a fast-paced environment.
- Good IT skills and familiarity with parts catalogues and ordering systems.
- A proactive, positive attitude and a team-player mentality
What will you do
About the Role:
As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand.
Key Responsibilities:
- Provide excellent customer service to all parts and service customers, both face-to-face and over the phone.
- Identify, source, and supply vehicle parts to retail and workshop customers.
- Process parts orders accurately and efficiently.
- Manage stock levels and ensure parts availability.
- Support the Service department with parts requirements for workshop jobs.
- Maintain strong working relationships with colleagues, customers, and suppliers.
- Ensure all administrative tasks are completed to a high standard.
What’s in it for you?
- 25 days holiday raising +1 day per year to 30 days
- Company pension
- Health cash plan with access to dental insurance
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
Apply Today!
If you have the skills, experience, and enthusiasm to succeed as a Parts Service Advisor at Volvo Truck and Bus Norwich, we’d love to hear from you
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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Parts/Service Advisor - Felixstowe employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts/Service Advisor - Felixstowe
✨Tip Number 1
Familiarise yourself with the Volvo brand and its products. Understanding their parts and services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Volvo Trucks. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your customer service skills. Since this role is heavily focused on customer interaction, demonstrating your ability to handle various customer scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare for potential situational questions related to parts sourcing and customer service. Think of examples from your past experience that highlight your problem-solving skills and attention to detail.
We think you need these skills to ace Parts/Service Advisor - Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts or service advisory roles, especially within the automotive or commercial vehicle sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've successfully handled customer inquiries or managed parts orders in previous roles.
Highlight IT Skills: Since good IT skills are essential for this position, mention any experience you have with parts catalogues and ordering systems. If you have used specific software, be sure to include that information.
Show Enthusiasm for the Brand: Express your passion for the Volvo brand and its commitment to sustainable transport solutions. This will show that you align with the company's values and are genuinely interested in contributing to their mission.
How to prepare for a job interview at Volvo Group
✨Showcase Your Customer Service Skills
As a Parts/Service Advisor, you'll be the face of the company. Prepare examples of how you've provided excellent customer service in the past, especially in fast-paced environments. Highlight your ability to handle difficult situations with a positive attitude.
✨Know the Products Inside Out
Familiarise yourself with the types of parts and services offered by the company. Research common vehicle issues and solutions, particularly in the automotive or commercial vehicle sector. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would communicate with customers and colleagues, ensuring that everyone is on the same page regarding parts availability and service requirements.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you had to identify and source parts quickly or manage stock levels under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
