Parts & Service Advisor

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do:

Parts & Service Advisor - Tipton Van Centre

45 hours a week, 3 week rotating pattern: Monday to Friday: 0700 - 1630; 0730 - 1700; 0830 - 1800

Paying between £31,000 and £35,000 dependent on previous HGV dealership experience.

Operating within the newly opened Van Centre (Hobart Rd, DY4 9LE), you will be part of a team developing and sustaining superior performance in Parts with some service reception tasks.

Core Responsibilities:

• Parts: Ensure customer orders are taken and supplied to the correct specification. Ensure that procedures are correctly carried out for the ordering of goods and their receipt. Maintain an efficient filing and retrieval system. Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point. Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy. Wear personal protective equipment (PPE) when must be worn.
• Service: Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc. Updating the customer throughout with timelines and costs where applicable. Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point. Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.

Required Competencies:

• Knowledge of vehicle parts essential with dealership front of house experience.
• To be able to competently use desktop PC and associated software & systems.

Benefits:

• 25 days holiday rising with service.
• Pension scheme with employer matched contribution of up to 5%.
• Healthcare cash back scheme.
• Discounts across retailers, cinemas and theme parks.
• Discount on Arval Contract Hire cars.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in:

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.