Parts and Service Advisor

Working Mon- Fri 40 hours, preferably 08.00 to 17.00 (1 hour lunch|), plus Saturday mornings when required, currently 1 in 3 paid at time and a half

Service:

• Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly manner when booking in their vehicle, relaying back costs and information from their service, parts and inspections etc.

• Updating the customer throughout with timelines and costs where applicable

• Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.

• Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.

Parts:

• Ensure customer orders are taken and supplied to the correct specification.

• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.

• Maintain an efficient filing and retrieval system.

• Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.

• To be able to effectively communicate at all levels both written and verbally.

• To work on a variety of in house systems as well as having good working knowledge/experience in Word and Excel

• Bring vehicle industry parts and service experience

• To be able to develop or work in developing new or enhancing existing processes

• To be able to adapt and take on new skills and approaches.

We offer a solid package of compensation and benefits, plus you will enjoy:

Salary c £30,000 plus overtime paid at time and a half

• 25 days holiday rising with service

• pension scheme with employer matched contribution of up to 5%

• healthcare cash back scheme

• discounts across retailers, cinemas and theme parks ++

• discount on Arval Contract Hire cars