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- Tasks: Visit customers, diagnose issues, and provide top-notch repairs on buses and trucks.
- Company: Join the innovative team at Volvo Truck and Bus Ely.
- Benefits: Enjoy a £2,000 signing bonus, flexible hours, and 25+ days holiday.
- Why this job: Make a real impact in sustainable transport while developing your skills.
- Qualifications: Qualified HGV/PSV Technician with strong problem-solving and customer service skills.
- Other info: Dynamic work environment with ongoing training and career growth opportunities.
Frontline HGV Technician – Ely Cambridge
£2,000 signing bonus
£22 per hour dependent upon experience & skill set
Flexible working hours with core hours – 0800hrs to 1600hrs Monday to Friday
(occasional Saturday as required @ overtime time and a half )
Van provided (for use in working hours)
Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers\’ businesses moving.
Who are you
- Experience of working on Bus, Coach and Trucks
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent).
- Experience in vehicle diagnostics, servicing, and repairs.
- Strong problem-solving skills with a customer-first attitude.
- Ability to work independently and as part of a close-knit team
- Good customer service skills as you will be working remotely on customer sites
We can offer you
- Van provided for use in working hours (can be taken home due to remote working)
- 25 days holiday + bank holidays raising to 30 days with service
- £2,000 signing bonus payable
- Enhanced paternity/maternity/foster leave
- healthcare plan with access to dental insurance
- Referral schemes
- Generous company pension plan
- many discounts for yourself, family and friends including gym menberships, travel, hotel, theme park days plus many more
- Ongoing training and career development
What will you do
Key responsibilities within the role…
- To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
- To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
- To pro-actively plan and load own workload in order to achieve agreed targets
- To provide superior diagnostic and repair skills in support of customer problems / needs.
- To take responsibility for field based commercial decisions with customers.
- To work within locally agreed targets / objectives.
- To provide daily feedback to Frontline Support manager on any non-productive hours
- To pro-actively support other Frontline technicians in the region
- To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
- To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.
- To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
- To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
- To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group\’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Frontline Technician employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Volvo Truck and Bus. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Frontline Technician, especially your skills in diagnostics and customer service.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've tackled challenges in the past. This is your chance to demonstrate that customer-first attitude they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Frontline Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with HGV/PSV qualifications and any relevant diagnostic skills. We want to see how your expertise can help us keep our customers' businesses moving!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Frontline Technician role. Mention your problem-solving skills and customer service experience to stand out.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences, making it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website: We value your data privacy, so make sure to apply through our website. It’s the best way to ensure your application gets to us safely and securely!
How to prepare for a job interview at Volvo Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGV/PSV systems. Be ready to discuss your experience with diagnostics, servicing, and repairs. This will show that you're not just a technician, but a skilled problem-solver who can handle the challenges of the job.
✨Show Off Your Customer Service Skills
Since you'll be working remotely with customers, it's crucial to demonstrate your customer-first attitude. Prepare examples of how you've successfully interacted with clients in the past, highlighting your ability to build relationships and provide top-notch service.
✨Plan Your Day
The role requires you to manage your own workload effectively. Think about how you would plan your day-to-day tasks and be ready to discuss your strategies for staying organised and meeting targets. This shows that you can work independently while still being a team player.
✨Embrace the Company Culture
Familiarise yourself with Volvo's mission and values. They’re all about teamwork, inclusiveness, and sustainability. During the interview, express how your personal values align with theirs and how you can contribute to their goals. This will help you stand out as a candidate who truly fits into their culture.
