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For Companies At a Glance
- Tasks: Visit customers, diagnose issues, and provide top-notch repairs on HGVs.
- Company: Join the innovative team at Volvo Truck and Bus Ely.
- Benefits: Enjoy a £2,000 signing bonus, flexible hours, and 25+ days holiday.
- Why this job: Make a real impact in sustainable transport while developing your skills.
- Qualifications: Qualified HGV/PSV Technician with strong problem-solving and customer service skills.
- Other info: Dynamic work environment with ongoing training and career growth opportunities.
Frontline HGV Technician – Ely Cambridge
£2,000 signing bonus
£22 per hour dependent upon experience & skill set
Flexible working hours with core hours – 0800hrs to 1600hrs Monday to Friday
(occasional Saturday as required @ overtime time and a half )
Van provided (for use in working hours)
Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers\’ businesses moving.
Who are you
- Experience of working on Bus, Coach and Trucks
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent).
- Experience in vehicle diagnostics, servicing, and repairs.
- Strong problem-solving skills with a customer-first attitude.
- Ability to work independently and as part of a close-knit team
- Good customer service skills as you will be working remotely on customer sites
We can offer you
- Van provided for use in working hours (can be taken home due to remote working)
- 25 days holiday + bank holidays raising to 30 days with service
- £2,000 signing bonus payable
- Enhanced paternity/maternity/foster leave
- healthcare plan with access to dental insurance
- Referral schemes
- Generous company pension plan
- many discounts for yourself, family and friends including gym menberships, travel, hotel, theme park days plus many more
- Ongoing training and career development
What will you do
Key responsibilities within the role…
- To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
- To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
- To pro-actively plan and load own workload in order to achieve agreed targets
- To provide superior diagnostic and repair skills in support of customer problems / needs.
- To take responsibility for field based commercial decisions with customers.
- To work within locally agreed targets / objectives.
- To provide daily feedback to Frontline Support manager on any non-productive hours
- To pro-actively support other Frontline technicians in the region
- To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
- To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.
- To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
- To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
- To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group\’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Frontline Technician employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technician
✨Tip Number 1
Get to know the company! Research Volvo Truck and Bus Ely, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences and how they relate to the role of Frontline Technician. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Frontline Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with HGV/PSV qualifications and any relevant diagnostic skills. We want to see how your expertise can help us keep our customers' businesses moving!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Frontline Technician role. Mention your problem-solving skills and customer service experience to stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points shine through without unnecessary fluff.
Apply Through Our Website: Remember, we value your data privacy, so please apply through our website. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Volvo Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGV/PSV systems. Be ready to discuss your experience with diagnostics, servicing, and repairs. This will show that you're not just a technician, but a skilled problem-solver who can handle the challenges of the job.
✨Show Off Your Customer Skills
Since you'll be working remotely with customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully interacted with clients in the past, focusing on how you prioritised their needs and resolved issues effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult customer or a complex repair issue. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration with other technicians. Be prepared to discuss how you balance these aspects in your previous roles. Share specific examples of when you worked alone to solve a problem and when you supported your team.
