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For Companies At a Glance
- Tasks: Own the customer journey from order to delivery, ensuring seamless vehicle handovers.
- Company: Join Renault Trucks UK, a leader in commercial vehicle innovation and sustainability.
- Benefits: Enjoy a competitive pension scheme, medical insurance, and generous holiday allowance.
- Why this job: Make a real impact by enhancing customer experiences in a collaborative team.
- Qualifications: Strong customer focus, negotiation skills, and proficiency in IT systems required.
- Other info: Be part of a culture that values inclusiveness, empowerment, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Fleet Delivery Specialist, you will own the customer journey from order to delivery, ensuring fleet customers receive vehicles seamlessly, on time, and to specification. This role sits within the busy Sales Order Processing team and offers the opportunity to work in a small, collaborative group with responsibility for building strong relationships with customers, dealers, and suppliers to deliver an exceptional customer experience.
Responsibilities
- Lead the end-to-end order-to-delivery process, ensuring every vehicle meets customer specifications and is delivered on time
- Ensure accurate vehicle specifications by liaising with Key Account Managers and the Technical Department
- Proactively identify and resolve delivery challenges to maintain smooth schedules and high customer satisfaction
- Ensure compliance with tender conditions, delivery agreements, legal requirements, and company policies
- Monitor and manage factory and bodybuilder delivery schedules, providing solutions to deviations to meet customer expectations
- Track and manage supplier and customer payments, supporting cash flow and mitigating risk
- Support continuous improvement initiatives by challenging processes and identifying opportunities to enhance efficiency and service quality
Requirements / Qualifications
- Demonstrates strong customer focus with a proactive and solution-oriented mindset
- Excellent negotiation and influencing skills to drive projects forward effectively
- Proficient in IT systems, including Excel and SAP
- Valid UK driving licence
- Solid commercial awareness and a clear understanding of customer requirements
- Clear and confident communication at all levels, internally and externally
- Metho dical, organised, and detail-oriented approach; works well in a team and is committed to continuous improvement
About Renault Trucks UK / Volvo Group
At Renault Trucks UK, we lead the way in commercial vehicle innovation and reliability with award-winning E-Tech electric trucks. We are part of Volvo Group, committed to a sustainable future and a culture of care, inclusiveness, and empowerment.
Benefits
- Pension scheme: Matched up to 7% of salary, including death in service cover
- Medical Insurance: Provided by Bupa
- Employee Assistance Programme: Wellness, mindfulness, and counselling services
- Generous holiday allowance: 25 days rising to 30 days plus bank holidays
- Exclusive discounts on purchases: MyActiveDiscounts, MyGymDiscounts
- Enhanced family-friendly policies: Maternity and paternity leave provisions
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Fleet Delivery Specialist employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Delivery Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Renault Trucks UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the customer journey from order to delivery. Brush up on your knowledge about fleet management and be ready to discuss how you can enhance customer satisfaction. Show them you’re the solution-oriented person they need!
✨Tip Number 3
Practice your negotiation skills! Since this role involves liaising with various stakeholders, being able to influence and drive projects forward is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter and Renault Trucks UK.
We think you need these skills to ace Fleet Delivery Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fleet Delivery Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your clear and confident communication abilities. Use examples from your past experiences where you've effectively communicated with customers or team members.
Highlight Problem-Solving Abilities: We love proactive problem solvers! In your application, share instances where you've identified challenges and implemented solutions, especially in a delivery or customer-focused context. This will show us you're ready to tackle any delivery challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Renault Trucks UK!
How to prepare for a job interview at Volvo Group
✨Know the Customer Journey
Familiarise yourself with the entire order-to-delivery process. Understand how each step impacts customer satisfaction and be ready to discuss how you can enhance this journey.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively identified and resolved delivery challenges in the past. This will demonstrate your solution-oriented mindset, which is crucial for this role.
✨Master the Tech Tools
Brush up on your IT skills, especially in Excel and SAP. Be prepared to discuss how you've used these tools to manage schedules or track payments effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since this role involves liaising with various stakeholders, showcasing your communication skills will be key to making a great impression.
