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- Tasks: Visit customers, diagnose issues, and provide top-notch repairs on buses and trucks.
- Company: Join the innovative team at Volvo Truck and Bus Ely.
- Benefits: Earn £22 per hour, enjoy flexible hours, and receive a £3,000 signing bonus!
- Why this job: Make a real impact in the transport industry while developing your skills.
- Qualifications: Qualified HGV/PSV Technician with strong problem-solving and customer service skills.
- Other info: Enjoy 25 days holiday, ongoing training, and a supportive team environment.
The predicted salary is between 22 - 26 £ per hour.
£22 per hour dependent upon skill set and experience, up to £3,000 signing bonus! (payable after 6 months service). Flexible working hours with core hours - 0800hrs to 1600hrs Monday to Friday.
Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers’ businesses moving.
Who are you- Experience of working on Bus, Coach and Trucks
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent)
- Experience in vehicle diagnostics, servicing, and repairs
- Strong problem-solving skills with a customer-first attitude
- Ability to work independently and as part of a close-knit team
- Good customer service skills as you will be working remotely on customer sites
- Van provided for use in working hours (can be taken home due to remote working)
- 25 days holiday + bank holidays raising to 30 days with service
- £2,000 signing bonus payable
- Enhanced paternity/maternity/foster leave
- Healthcare plan with access to dental insurance
- Referral schemes
- Generous company pension plan
- Many discounts for yourself, family and friends including gym memberships, travel, hotel, theme park days plus many more!
- Ongoing training and career development
- Pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services
- Pro-actively prospect for and seize opportunities for new/additional retail work (service & parts)
- Pro-actively plan and load own workload in order to achieve agreed targets
- Provide superior diagnostic and repair skills in support of customer problems/needs
- Take responsibility for field-based commercial decisions with customers
- Work within locally agreed targets/objectives
- Provide daily feedback to Frontline Support manager on any non-productive hours
- Pro-actively support other Frontline technicians in the region
- Provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- Attend Frontline and Bus & Coach Commercial crew meetings when necessary
- Provide feedback on customer visits/needs to help develop understanding of customer needs and identify opportunities for additional product/services for the future
- Ensure that routine work/repairs are directed back to the dealership (especially from mega carriers)
- Actively and consciously work in line with our Customer Commitments by providing industry-leading levels of customer service and technical support
- Work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas
We value your data privacy and therefore do not accept applications via mail.
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.
We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Frontline Technician - Ely employer: Volvo Group
Contact Detail:
Volvo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technician - Ely
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Volvo Truck and Bus. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience with HGVs, diagnostics, and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in your previous roles. Highlight how you approached the issue and what the outcome was – this is key for a technician role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Frontline Technician - Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Frontline Technician role. Highlight your experience with HGVs, buses, and coaches, and don’t forget to mention any relevant qualifications like your NVQ Level 3. We want to see how your skills match what we’re looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky diagnostics or repairs in the past. We love a good story about overcoming challenges, so let us know how you put your customer-first attitude into action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Volvo Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGV/PSV systems. Be ready to discuss your experience with diagnostics, servicing, and repairs. They’ll want to see that you can handle the challenges of the job!
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky situations in the past. Think about specific instances where your problem-solving skills made a difference for a customer or your team. This will highlight your customer-first attitude!
✨Demonstrate Team Spirit
Since you'll be working closely with other technicians, it’s important to show that you can collaborate well. Share experiences where you’ve supported colleagues or contributed to a team goal. They value teamwork just as much as individual skills!
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about ongoing training opportunities or how they support their technicians in the field. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
