At a Glance
- Tasks: Learn front of house customer service tasks and develop key communication skills.
- Company: Join Renault Trucks, a global brand with a dynamic team.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts on retailers and entertainment.
- Other info: Work alongside experienced professionals and gain hands-on experience.
- Why this job: Kickstart your career in a fast-paced environment while learning valuable skills.
- Qualifications: No prior experience needed, just a passion for customer service and learning.
The predicted salary is between 26570 - 32474 £ per year.
Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period.
Learning: Combination of online learning and in-centre assessments.
Overview:
- Understand and perform front of house customer service tasks efficiently and effectively.
- Develop skills in communication, problem-solving, and professional conduct.
- Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard.
The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR’s role. There will also be computer systems to learn alongside working on Microsoft applications including Teams.
Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks.
About You:
- You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities.
- You enjoy meeting and conversing with people.
- You enjoy computer systems and like to learn new processes.
Hours: Mon-Fri 8am to 5pm (40 hours a week).
Pay: Dependent on your age, the apprentice rates will be as follows:
- 16-17 yrs £8.24
- 18-20 yrs £11.18
- 21+ yrs £12.71
Benefits:
- 25 days rising to 30 days with service.
- Pension scheme with employer contribution of up to 5%.
- Healthcare cash back scheme.
- Discounts across retailers, cinemas and theme parks.
- Discounted leasing/contract hire scheme.
APPLY directly to the Apprenticeship College (GTG) here:
Apprentice CSR in Dunstable employer: Volvo Group
Renault Truck Commercials is an exceptional employer that offers a dynamic apprenticeship experience in Dunstable, where you can develop essential customer service skills in a supportive environment. With a strong focus on employee growth, you will benefit from comprehensive training, mentorship from experienced professionals, and a range of perks including generous holiday entitlement and discounts. Join us to kickstart your career with a globally recognised brand, where your contributions are valued and your development is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice CSR in Dunstable
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Volvo Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Volvo Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice CSR in Dunstable
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Volvo Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Volvo Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Volvo Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Volvo Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Volvo Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
