At a Glance
- Tasks: Support the Collections department by contacting customers and resolving payment issues.
- Company: Join a dynamic team in Warwick with a focus on collaboration and growth.
- Benefits: Enjoy a competitive salary, healthcare, gym perks, and generous holiday allowance.
- Other info: Gain valuable skills through a Level 3 Credit Controller Apprenticeship.
- Why this job: Kickstart your career in finance while making a real difference for customers.
- Qualifications: GCSE grade 4 in Maths and English; customer service experience is a plus.
The predicted salary is between 21000 - 21000 £ per year.
Location: Warwick CV34 5YA. Salary: Up to £21,000 depending on experience.
About the Role
Reporting directly to the Collections Manager, you will work alongside two Senior Collections Officers and a Collections Officer. You will be supporting the day‑to‑day running of the Collections department, combining customer contact, account maintenance and account administration. You will also collaborate with a range of internal teams across the Group, including Credit, Customer Service and Finance.
What You Will Do
- Contact customers by telephone and email to discuss overdue balances and agree on suitable next steps.
- Assist with managing direct debit mandates, amendments and cancellations.
- Investigate payment issues, reconcile accounts and help resolve queries and disputes.
- Raise unresolved cases and collaborate with other departments to resolve issues.
- Assist with reporting, unallocated payments, and other routine operational tasks.
- Contribute ideas to process improvement and digital tools, including Power Platform solutions.
Qualifications
- GCSE grade 4, or equivalent, in Maths and English.
- Confident in both verbal and written communication.
- Comfortable having difficult conversations.
- Detail-focused and willing to investigate issues thoroughly.
- Comfortable using Microsoft Office and Excel with an interest in learning new systems.
- Experience in customer service is an advantage, but not necessary.
Benefits
- Matched pension scheme of up to 5% of your salary.
- Healthcare coverage through Bupa.
- Employee assistance programme covering wellbeing, mindfulness and counselling services.
- Holiday allowance: 25 days plus bank holidays, increasing with service and option to buy up to 5 additional days.
- Discounts on shopping vouchers and cinema tickets.
- Free on‑site gym and fitness perks via MyGymDiscounts and MyActiveDiscounts.
About the Apprenticeship
Credit Controller Apprenticeship Level 3. Minimum of Grade 4 GCSE in Maths and English required.
Credit Collections Apprentice in Warwick employer: Volvo Financial Services
Join a dynamic team in Warwick as a Credit Collections Apprentice, where you will gain invaluable experience in the collections department while enjoying a supportive work culture that prioritises employee wellbeing and growth. With benefits such as a matched pension scheme, comprehensive healthcare coverage, and generous holiday allowances, this role offers a meaningful opportunity to develop your skills in a collaborative environment, all while contributing to process improvements and digital solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Collections Apprentice in Warwick
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like Volvo Financial Services to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like Volvo Financial Services, so don't hesitate to tap into their resources and advice!
We think you need these skills to ace Credit Collections Apprentice in Warwick
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like Volvo Financial Services want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at Volvo Financial Services!
How to prepare for a job interview at Volvo Financial Services
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with Volvo Financial Services, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
