Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
Training Provided
Training will be delivered on site within the retailer.
On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):
Level 2 Customer Service Practitioner Standard
Future prospects
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.
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Customer Service Advisor employer: Volvo Cars
Volvo Cars is an exceptional employer that prioritises the growth and development of its employees within a collaborative and inclusive work environment. As an Auto Care Technician apprentice in Maidenhead, you will benefit from hands-on experience with cutting-edge technology while being supported by a team that values your contributions and encourages your career aspirations. With a commitment to sustainability and innovation, working at Volvo Cars not only offers a rewarding career path but also the chance to make a meaningful impact in the automotive industry.
