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For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure top-notch service experiences.
- Company: Join HSF Volvo Guildford, a brand dedicated to making life easier, better, and safer.
- Benefits: Enjoy excellent benefits, career development opportunities, and a bonus scheme.
- Why this job: Be part of a fantastic team and influence the success of the Service department.
- Qualifications: Strong customer service skills and a proactive approach are essential.
- Other info: We value diversity and provide equal opportunities for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? HSF Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
- Welcoming customers and explaining the services offered
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
- Motivated, with a proactive approach to customer service
- Enjoy the challenge of influencing the success of the Service department
- Customer relations experience
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Locations
Service Advisor - Volvo Cars employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volvo Cars
✨Tip Number 1
Familiarise yourself with Volvo Cars' brand values and mission. Understanding their commitment to making life easier, better, and safer will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Service Advisor. Role-playing these situations with a friend can help you articulate how you would handle customer inquiries and complaints effectively.
✨Tip Number 3
Network with current or former employees of HSF Volvo Guildford. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about team dynamics, training opportunities, and how success is measured in the Service Department can set you apart from other candidates.
We think you need these skills to ace Service Advisor - Volvo Cars
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer care and cars. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to Volvo Cars’ brand values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Volvo Car UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer care during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the values of Volvo Cars.
✨Know Your Stuff About Volvo
Familiarise yourself with Volvo's brand values and their commitment to safety and customer satisfaction. Being able to discuss these points will demonstrate your genuine interest in the company and its mission.
✨Prepare for Technical Questions
While you may not need to be a mechanic, understanding basic car maintenance and repair processes can be beneficial. Be ready to discuss how you would communicate technical information to customers in an easy-to-understand manner.
✨Practice Active Listening
During the interview, show that you can listen attentively and respond thoughtfully. This skill is crucial for a Service Advisor, as you'll need to accurately convey customer concerns to technicians and ensure all clients feel heard.
