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- Tasks: Assist customers with vehicle concerns and coordinate with technicians for repairs.
- Company: Join a leading Volvo retailer known for its commitment to safety and customer satisfaction.
- Benefits: Enjoy competitive salary, bonus scheme, and a friendly work environment with state-of-the-art facilities.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential; IT literacy is a plus.
- Other info: Work Monday to Friday with one Saturday shift every three weeks.
The predicted salary is between 27500 - 35000 £ per year.
We have an exciting opportunity for a Service Advisor to join one of Volvo’s well-known retailers based in Bradford. The safe and friendly environment boasts state-of-the-art facility, equipment, and workshop technology. You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits and a bonus scheme.
Salary: £27,500 OTE £30K-£35K
Working hours: Monday - Friday 8.30am - 5.30pm, 1 in 3 Saturdays
About this opportunity…
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
Key responsibilities…
- Welcoming customers and explaining the services offered
- Listening and documenting customers’ vehicle concerns and passing the information to the Technicians
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating vehicle repair costs and the time it will take for repairs to be completed
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Arranging test drives with Technicians to confirm customer concerns
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
- Advising on technical queries and concerns
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle
- Upsell and finalising invoices on completion or work carried out
What you’ll bring…
- Motivated, with a proactive approach to customer service
- Enjoy the challenge of influencing the success of the Service department
- Customer relations experience
- Excellent interpersonal and organisational skills and be well presented
- Must be IT literate, and a working knowledge of Kerridge would be advantageous
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.
Service Advisor employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding their mission to make life easier, better, and safer will help you align your approach during interviews and demonstrate your commitment to their ethos.
✨Tip Number 2
Brush up on your technical knowledge related to vehicle repairs and services. Being able to discuss common issues and solutions will show your potential employer that you can effectively communicate with both customers and technicians.
✨Tip Number 3
Practice your interpersonal skills by engaging in role-play scenarios. This will prepare you for real-life situations where you need to listen to customer concerns and provide clear, concise information about services and repairs.
✨Tip Number 4
Network with current or former employees of the dealership or similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your interpersonal and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer relations in the past and how you can contribute to the success of the Service department.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your excellent interpersonal skills.
✨Know the Brand and Its Values
Familiarise yourself with Volvo's mission and values. Understanding their commitment to making life easier, better, and safer will help you align your answers with what they stand for during the interview.
✨Prepare for Technical Questions
While you may not need to be a technician, having a basic understanding of vehicle repairs and services can set you apart. Brush up on common automotive terms and processes to show your enthusiasm and readiness to learn.
✨Demonstrate Proactivity
The job requires a proactive approach to customer service. Think of instances where you took the initiative to improve a situation or process, and be ready to share these examples to highlight your motivation.
