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For Companies At a Glance
- Tasks: Engage with customers, address their vehicle concerns, and coordinate with technicians for service delivery.
- Company: Join HSF Volvo Guildford, a brand committed to making life easier, better, and safer for everyone.
- Benefits: Enjoy excellent benefits, career development opportunities, and a bonus scheme.
- Why this job: Be part of a fantastic team and enhance customer experiences while working with a reputable brand.
- Qualifications: Customer relations experience, strong communication skills, and IT literacy are essential.
- Other info: Candidates must be eligible to work in the UK without sponsorship.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We'd love to hear from you! HSF Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience. You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
About this opportunity… The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
Key responsibilities…
- Welcoming customers and explaining the services offered
- Listening and documenting customers’ vehicle concerns and passing the information to the Technicians
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating vehicle repair costs and the time it will take for repairs to be completed
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Arranging test drives with Technicians to confirm customer concerns
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
- Advising on technical queries and concerns
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle
- Upsell and finalising invoices on completion or work carried out
What you’ll bring…
- Motivated, with a proactive approach to customer service
- Enjoy the challenge of influencing the success of the Service department
- Customer relations experience
- Excellent interpersonal and organisational skills and be well presented
- Must be IT literate, and a working knowledge of Kerridge would be advantageous
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.
Locations
Service Advisor employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your knowledge of common vehicle issues and repairs. Being able to discuss technical queries confidently will show that you can effectively communicate between customers and technicians, a key part of the Service Advisor role.
✨Tip Number 3
Network with current or former employees of HSF Volvo Guildford. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare examples of how you've successfully handled customer complaints in the past. This will showcase your problem-solving skills and ability to maintain a positive customer experience, which is crucial for a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, interpersonal skills, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for customer care and cars. Mention specific examples of how you've successfully handled customer concerns in the past and how you can contribute to the positive customer experience at HSF Volvo Guildford.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Volvo Car UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer care during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role heavily relies on excellent interpersonal skills.
✨Know Your Stuff About Cars
Brush up on your knowledge of Volvo cars and the services they offer. Being able to discuss technical aspects or common vehicle concerns will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and actions taken.
✨Demonstrate Your Organisational Skills
As a Service Advisor, you'll need to manage multiple tasks efficiently. Be prepared to discuss how you prioritise your workload and keep track of customer appointments and service requests, showcasing your organisational prowess.
