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For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them through their service journey.
- Company: Join Marshall Volvo Grantham, part of a respected automotive group in the UK.
- Benefits: Enjoy 25 days' leave, life assurance, pension, and exclusive discounts.
- Why this job: Drive your career with a people-first brand that values integrity and innovation.
- Qualifications: Customer service experience is key; automotive knowledge is a bonus.
- Other info: Full training provided, plus opportunities for career growth and referral bonuses.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Marshall Volvo Grantham is offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.
Full-time 45 hours per week, including Saturday mornings on a rota basis. Base pay range is £30,151 basic plus OTE; additional benefits include 25 days\’ annual leave + bank holidays (increases with service); life assurance & pension scheme; discounts on car servicing, purchase and more; access to exclusive shopping and lifestyle perks.
Drive your service career with a brand that puts people first – customers and colleagues alike.
Responsibilities
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
- Be the right person for a role that benefits from customer service experience; automotive background is ideal but not mandatory.
- Be organised and detail-oriented, with excellent communication skills and the ability to manage your own workload and customer base.
- Be a team player who can handle issues professionally, stay calm under pressure, and use systems confidently to keep customers updated.
- Deliver a positive customer experience every time.
Qualifications & Requirements
- Customer service experience with a focus on delivering a positive customer experience.
- Organised, detail-oriented, and able to manage own workload and customer base.
- Excellent communication skills and proficiency with relevant systems.
About Us
Marshall Motor Group is part of the Constellation Automotive Group, representing 25+ brands across 130 stores in England. We value integrity, customer-centricity, can do, cooperative spirit, respect, humility, and innovation. We offer career growth through broad brand exposure and structured training.
Benefits
- Performance rewards: Competitive bonus scheme.
- Full tailored training: 2-day Marshall Customer Service course plus future bespoke sessions.
- Career development: Ongoing manufacturer training and development pathways.
- Financial security: Life insurance and contributory pension.
- Exclusive perks: Discounts and rewards via employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
Equal Opportunity
Marshall Motor Group is an equal opportunity employer and does not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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Service Advisor employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially customer service roles. Understanding common customer queries and concerns can help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for real-life interactions with customers, showcasing your ability to handle various situations professionally.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into their experiences. They can provide valuable tips on what the role entails and how to excel in it.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule of how you would manage customer appointments and follow-ups. This shows your proactive approach and readiness for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any automotive knowledge you may have. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage relationships effectively. Mention specific examples of how you've delivered excellent service in the past.
Highlight Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully communicated with customers or resolved issues, as this is crucial for the Service Advisor role.
Show Enthusiasm for the Brand: Express your enthusiasm for Marshall Motor Group and their commitment to customer satisfaction. Research the company values and mention how they align with your own professional ethos.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver a positive customer experience is crucial. Prepare examples from your past roles where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to customer satisfaction.
✨Demonstrate Organisational Skills
Being organised and detail-oriented is key in this role. During the interview, highlight your methods for managing workloads and keeping track of customer interactions. You might want to discuss any tools or systems you've used to stay organised.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for a Service Advisor. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the position to showcase your communication prowess.
✨Research the Company Culture
Marshall Motor Group values integrity, respect, and innovation. Familiarise yourself with their company culture and values, and be ready to discuss how your personal values align with theirs. This will show that you're not just looking for a job, but a place where you can contribute positively.
