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- Tasks: Be the friendly face for customers, guiding them through their service journey.
- Company: Join Marshall Motor Group, a community-driven automotive leader with endless growth opportunities.
- Benefits: Enjoy 25 days of leave, life assurance, pension schemes, and exclusive discounts.
- Why this job: Make a real impact by delivering exceptional customer experiences in a supportive environment.
- Qualifications: Customer service experience is key; automotive background is a bonus!
- Other info: Full training provided to set you up for success from day one.
The predicted salary is between 25120 - 30180 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Volvo Car UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
£30,151basic plus OTE bonus 25 days\’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time 45 hours per week, including Saturday mornings on a rota basis
Drive your service career with a brand that puts people first – customers and colleagues alike.
At Marshall Volvo Derby, we’re offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.
In this role:
• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
About us:
At Marshall Motor Group, we’re more than just a workplace – we’re a community built on the values we uphold, of Integrity, Customer-centric, Can do, Cooperative, Respectful, Modest and Innovative. As part of the Constellation Automotive Group (home to brands like webuyanycar, cinch, and BCA), your opportunities for career growth are limitless. We are proud to represent 25+ brands, and operate over 130 stores across England.
In return for your commitment to us, we will offer you:
• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other, Customer Service, and Administrative
-
Industries
Motor Vehicle Manufacturing and Retail Motor Vehicles
Referrals increase your chances of interviewing at Volvo Car UK by 2x
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Service Advisor employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Volvo brand and its values. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you share their ethos.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully managed customer relationships. Highlighting your ability to handle issues calmly and professionally will demonstrate your suitability for the Service Advisor role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations about vehicle maintenance and service plans. This will help you feel more confident when discussing technical details with customers, making you a more effective advisor.
✨Tip Number 4
Network with current or former employees of Marshall Motor Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any automotive background you may have. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage relationships effectively. Mention specific examples of how you've delivered excellent service in previous roles.
Highlight Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully communicated with customers and resolved issues, as this is crucial for the Service Advisor role.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing how you manage your workload and keep track of customer interactions. This will show that you can handle the demands of the role efficiently.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and your commitment to providing a positive experience.
✨Demonstrate Organisational Skills
This role requires you to manage multiple tasks efficiently. Be ready to discuss how you prioritise your workload and keep track of customer follow-ups. Mention any tools or systems you use to stay organised, as this will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with the Brand
Research Marshall Motor Group and Volvo Car UK before your interview. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or managing a busy service desk. Think through potential scenarios and formulate responses that demonstrate your problem-solving abilities and customer-centric approach.
