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For Companies At a Glance
- Tasks: Engage with customers, assess their needs, and ensure a smooth service experience.
- Company: Join the Donalds Group, a family-run automotive business with a focus on employee growth.
- Benefits: Enjoy 25 days holiday, a company car, accredited training, and exclusive employee discounts.
- Why this job: Be part of a supportive team that values your contributions and promotes personal development.
- Qualifications: Strong customer service skills and basic mechanical knowledge are essential; upselling experience is a plus.
- Other info: Candidates must be eligible to work in the UK without sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Volvo Car UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Volvo Car UK
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We\’d love to hear from you!
Donalds Volvo Ipswich are looking for a highly motivated Senior Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.
The Donalds Group
The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration.
You can find out more about Our story here | Volvo Cars – United Kingdom
About this opportunity
The Senior Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers\’ concerns with accurate descriptions. To be a successful Senior Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
- Greet customers warmly and assess their service requirements.
- Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed on their vehicles.
- Handle payments accurately and efficiently, maintaining a balanced account drawer.
- Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.
- Schedule appointments and manage the workflow of service requests to optimise customer satisfaction and operational efficiency.
- Maintain accurate records of customer interactions, service history, and follow-up communications.
- Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.
- Address customer inquiries and concerns promptly, providing exceptional customer service at all times.
What you’ll bring
- Strong customer service skills with a focus on building rapport and trust with clients.
- Proficient in cash handling procedures, ensuring accuracy in transactions.
- Basic mechanical knowledge to effectively communicate technical information to customers.
- Experience in upselling services or products is highly desirable.
- Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
- Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
- Ability to work collaboratively within a team environment while also being self-motivated.
- 25 days holiday plus bank holidays, rising to 28 days after three years’ continuous service.
- Company car
- Accredited training
- Onsite parking
- Employee discount across all Group companies, including special offers.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service, Administrative, and Other
Industries
- Motor Vehicle Manufacturing and Retail Motor Vehicles
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Senior Service Advisor employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding what makes Volvo unique will help you align your approach during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your mechanical knowledge, especially regarding common issues and services related to Volvo vehicles. This will enable you to communicate effectively with both customers and technicians, showcasing your expertise.
✨Tip Number 3
Practice your upselling techniques by familiarising yourself with additional services that could benefit customers. Being able to confidently suggest these services can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Donalds Volvo Ipswich. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any automotive knowledge you possess. Use specific examples that demonstrate your ability to build rapport with clients and handle transactions accurately.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and the automotive industry. Mention why you want to work for Volvo Car UK and how your skills align with the role of Senior Service Advisor.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and avoid jargon unless necessary.
Highlight Teamwork and Organisation: Emphasise your ability to work collaboratively within a team and manage multiple tasks. Provide examples from previous roles where you successfully balanced customer needs with operational efficiency.
How to prepare for a job interview at Volvo Car UK
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns with the values of the company.
✨Demonstrate Your Technical Knowledge
Brush up on basic mechanical knowledge related to vehicles. Be prepared to discuss how you would explain technical information to customers in a clear and understandable way, showcasing your ability to bridge the gap between customers and technicians.
✨Highlight Your Upselling Experience
Since upselling is a desirable skill for this role, come prepared with specific examples of how you've successfully upsold services or products in the past. This will demonstrate your ability to enhance customer experience while also benefiting the business.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think of situations where you had to manage multiple tasks or resolve customer complaints, and be ready to explain your thought process and actions taken.
