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For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure a top-notch service experience.
- Company: Join HSF Volvo Guildford, a brand dedicated to making life easier and safer for everyone.
- Benefits: Enjoy excellent perks, career development opportunities, and a bonus scheme.
- Why this job: Be part of a fantastic team that values your role in enhancing customer experiences.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
- Other info: We promote equal opportunity and value diversity in our workforce.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? HSF Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
- Welcoming customers and explaining the services offered
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
- Motivated, with a proactive approach to customer service
- Enjoy the challenge of influencing the success of the Service department
- Customer relations experience
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Locations
Policy Services Administrator employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Services Administrator
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Network with current or former employees of HSF Volvo Guildford. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you successfully resolved customer issues or improved their experience, as this will highlight your suitability for the Service Advisor position.
✨Tip Number 4
Research common automotive service processes and terminology. Being knowledgeable about the industry will not only impress your interviewers but also help you communicate effectively with both customers and technicians.
We think you need these skills to ace Policy Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Policy Services Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and the automotive industry. Use specific examples from your past experiences to demonstrate your interpersonal and communication skills, as well as your proactive approach to customer service.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer relations or service advisory positions. Include quantifiable achievements that illustrate your ability to enhance customer satisfaction and resolve complaints effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Volvo Car UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer care during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role heavily relies on excellent interpersonal skills.
✨Know Your Stuff About Volvo
Familiarise yourself with Volvo's brand values and mission. Being able to discuss how these align with your own values will demonstrate your genuine interest in the company and its culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you successfully resolved customer complaints or improved a service experience, and be ready to share these stories.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
