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- Tasks: Lead a dynamic aftersales team and ensure top-notch customer service.
- Company: Join Lookers Chelmsford Volvo, a top UK employer with a global reputation.
- Benefits: Enjoy competitive salary, 30 days holiday, company car, and more perks.
- Why this job: Make a real impact in a thriving environment with excellent career growth.
- Qualifications: Strong leadership skills and a passion for customer service excellence.
- Other info: Open to diverse backgrounds; training provided for career advancement.
The predicted salary is between 45000 - 55000 £ per year.
Volvo Car UK is seeking a highly driven Aftersales Manager to join the retailer Aftersales management team at Lookers Chelmsford Volvo.
About this opportunity
As an Aftersales Manager, you will manage a busy and professional department, overseeing all aspects of the department to ensure a consistently high level of performance. You will act as a role model for customer service excellence, leading by example.
You will develop long-lasting relationships with customers and coach and motivate the team to do the same. You will report to the Market Area General Manager (Sam Wallis) and be responsible for your team, including Service Advisors and Technicians. From the day-to-day running of the workshop to managing Technicians for maximum productivity and ensuring Service Advisors deliver first-class customer care, you will drive consistently high performance.
This is an exciting opportunity to work with one of the top UK employers and collaborate with one of the world’s leading car manufacturers.
Necessary Skills
- First-class leadership skills and the ability to coach and develop an Aftersales team.
- Excellent communication, interpersonal and negotiation skills.
- Ability to build and maintain rapport with colleagues, customers and external providers.
- Highly organised and process-driven with the ability to adapt and manage workloads.
- Ability to identify opportunities to strategically develop the business.
- Desire to succeed and a commitment to exceeding targets.
Benefits
Lookers recognises the hard work, flexibility and commitment of our people and offers an industry-leading benefits package, including competitive basic salaries and the following:
- Holiday Entitlement of 30 days, increasing with service
- Critical illness cover and Life Assurance (2 years plus)
- Company Car
- Company Pension
- Bonus Scheme
- Employee Discount
- Retail Discounts on shopping, gym membership, dining out and more
- Car Benefit Scheme, Cycle to Work, Technology Schemes and more
- Smart Health – 24/7 access to support including GP services and prescriptions
- Enhanced paid maternity, paternity and adoption leave
- And more
Please note we can only accept applications from candidates who are eligible to work in the UK without sponsorship.
Volvo’s Retailers welcome applications from candidates of any background who have relevant repair, maintenance and servicing experience, including transferable skills from other industries. If you can demonstrate solid mechanical and electrical competencies with the ability to ensure all work is carried out to a high standard, we provide training and facilities to help you advance your career.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management, Customer Service, and General Business
- Industries: Motor Vehicle Manufacturing, Retail, and Retail Motor Vehicles
We encourage applications from candidates of all backgrounds and experiences.
Note: This description is focused on the Aftersales Manager role at Lookers Chelmsford Volvo and does not include unrelated job postings or location lists.
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Aftersales Manager employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Lookers Chelmsford Volvo. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Aftersales Managers. Think about how your leadership skills and customer service experience can shine through. We want you to show them why you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate their time.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Show Your Leadership Skills: As an Aftersales Manager, we want to see your leadership flair! Highlight any experience you have in coaching and developing teams. Share specific examples of how you've motivated others to achieve great results.
Communicate Clearly: Excellent communication is key in this role. Make sure your application reflects your ability to connect with people. Use clear and concise language, and don’t shy away from showcasing your interpersonal skills.
Demonstrate Organisational Skills: We love a well-organised candidate! In your application, mention how you manage workloads and keep everything running smoothly. Give us a glimpse into your process-driven approach and how it leads to success.
Tailor Your Application: Make your application stand out by tailoring it to the Aftersales Manager role. Use keywords from the job description and relate your experiences directly to what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Volvo Car UK
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Volvo's values and the specifics of the Aftersales Manager role. Familiarise yourself with their customer service standards and how they operate. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully coached or motivated a team. Highlight your ability to build rapport and maintain relationships, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage workloads and ensure high performance in a busy environment. Share specific strategies you’ve used to keep your team organised and productive, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
