B2C Operations Consultant in Daventry

Let’s shape the future together. We’re shaping our business around people. While our cars embrace leading‑edge technologies, we never employ technology for its own sake. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow’s mobility? Then look no further, join us.

Welcome to a fast‑paced, people‑focused operations environment where no two days are the same! You’ll be joining our B2C Operations team, working closely with colleagues, retailers, and customers to deliver a seamless end‑to‑end experience. We’re a supportive, collaborative team that thrives on delivering exceptional service and getting things right first time. Based in Maidenhead/Daventry, our team works at the heart of the customer journey — making sure everything runs smoothly behind the scenes while creating a personalised and premium experience for every customer. We operate in a dynamic, target‑driven environment, where teamwork, ownership, and attention to detail are key.

Please note this is a fixed term role, for 12 months. Competitive salaries that are reviewed and benchmarked annually. Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals. Hybrid working in our agile, state of the art offices or from home when convenient for you and your family. 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days. 15 days’ work from anywhere in the world policy. 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday. Matched pension contribution up to 5%. Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality. 2 paid volunteering / charity days per year. Subsidised onsite restaurant plus free refreshments and snacks. Onsite electrical charging for your Plug‑In Hybrid Electric or Battery Electric vehicle. A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform. Discounted shopping site with 100s of brands and online retailers.

Your role with us will be hands‑on, varied, and full of learning opportunities. You’ll support day‑to‑day operations and help deliver an outstanding experience to both customers and our retailer network:

• Managing administrative processes with accuracy and attention to detail.
• Supporting vehicle orders, cancellations, and registrations.
• Sending and managing financial contracts and agreements.
• Using CRM systems (like Salesforce) to track and support customer journeys.
• Acting as a point of contact for retailers — answering queries and providing updates.
• Taking ownership of queries and aiming for first‑contact resolution.
• Managing multiple tasks at once while meeting deadlines and targets.

We’re looking for enthusiastic, motivated individuals who are ready to learn and make an impact. Here’s what will help you succeed:

• Comfortable using technology and systems (experience with CRM tools like Salesforce is a bonus!).
• Strong organisation and attention to detail.
• Excellent communication skills — both written and verbal.
• A natural team player who enjoys collaborating.
• Empathy and the ability to build rapport quickly.
• Self‑motivated and able to manage your own workload.
• Comfortable working in a target‑driven, fast‑paced environment.
• A passion for delivering outstanding customer service.
• Most importantly, you’ll bring a positive attitude, willingness to learn, and energy to make a difference every day!

Volvo Cars. For Life. For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today. In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.