At a Glance
- Tasks: Conduct inspections and repairs on cutting-edge Volvo buses while supporting the dealer network.
- Company: Join Volvo Bus, a global leader in safe and sustainable transport solutions.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and fitness perks.
- Why this job: Make a real impact in a customer-facing role with hands-on technical work.
- Qualifications: Experience in PSV or HGV, strong diagnostic skills, and a full UK driving licence.
- Other info: Be part of a passionate team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: ÂŁ40,000 & ÂŁ1000 joining bonus plus Company Van
Location: Coventry/field‑based with frequent travel and occasional nights away
Working days: Monday to Friday, overtime available
Working hours: 08:00 to 16:00 when based from Coventry; other locations 8‑hour working day
Volvo Bus is a global leader in safe, sustainable, and innovative bus and coach solutions. Every vehicle we produce represents cutting‑edge engineering, world‑class quality, and a commitment to keeping passengers and drivers safe. We’re looking for a skilled and proactive Service Support Technician to join our Service Market team. In this role, you will support the Volvo dealer network with pre‑delivery inspections, repairs, and technical expertise, ensuring every vehicle meets our exacting standards. You’ll also work on used vehicles, assist with on‑site diagnosis, and help reduce costs while maintaining top‑quality service.
What Volvo Bus Can Offer You
- Pension scheme: Matched up to 5% of salary, including death in service cover.
- Generous holiday allowance: Start with 25 days and grow to 30 days with length of service, plus bank holidays.
- Discounts on various purchases: Enjoy savings on vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family‑friendly policies: Maternity leave 6 months full pay + 6 months half pay, and 5‑week paternity leave.
Who Are You and Your New Colleagues?
Ideally, you come from a PSV or HGV truck background with hands‑on workshop experience, but are now looking for a more customer‑facing role. You thrive on problem‑solving, delivering excellence, and making a real difference to customers, while enjoying a role that combines technical work with customer interaction.
To Succeed, You’ll Bring
- A full UK driving licence (PSV licence preferred but not essential)
- NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
- Strong diagnostic and problem‑solving skills and ability to read schematics and circuit diagrams
- Ability to carry out/repair electrical wiring in a range of vehicles
- Knowledge of diagnostic tools for vehicle electrical and electronics
- Strong manual skills and precision in repair and testing
- Organisational skills and ability to work as part of a team
- Understanding of contractual obligations and ability to interpret wording
- Excellent communication skills, both verbal and written
- Solid technical understanding of vehicle systems, with willingness to keep learning about our product range and latest industry legislation
What You Will Do
- Conduct pre‑delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
- Support the dealer network in delivering PDIs and repairs on‑site.
- Inspect, maintain, and rectify used vehicles efficiently.
- Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
- Assist with storage procedures, vehicle movements, and preparation.
- Support service market teams with on‑site diagnostics, investigations, and rectifications.
- Oversee bodybuilder quality inspections and report accurately on all work carried out.
- Contribute to cost management while maintaining Volvo’s standards of health, safety, quality, and environmental care.
You’ll report directly to the Service Manager – UK and Ireland and be part of a passionate, supportive team. Day to day, you’ll collaborate with technical experts, dealer network colleagues, Bodybuilders and wider support teams across the UK to deliver a seamless experience for both colleagues and customers. Apply today, or if you know someone who would be perfect for this role, encourage them to apply. We value your data privacy and therefore do not accept applications via mail.
Service Support Technician (PSV) in Coventry employer: Volvo Bus UK & Ireland
Contact Detail:
Volvo Bus UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Technician (PSV) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Volvo Bus through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about vehicle systems and diagnostics. We want to see your passion for problem-solving!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. This role is all about making a difference, so let us know how you can do that!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Volvo Bus team. Don’t miss out on that £1000 joining bonus!
We think you need these skills to ace Service Support Technician (PSV) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Support Technician role. Highlight your PSV or HGV background, hands-on workshop experience, and any relevant qualifications like NVQ Level 3.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems in the past and how you can contribute to our team at Volvo Bus.
Show Off Your Communication Skills: Since this role involves customer interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your thoughts and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Volvo Bus UK & Ireland
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to PSV and HGV vehicles. Be ready to discuss your hands-on experience, especially with diagnostics and repairs. Familiarise yourself with common issues and solutions in the industry, as this will show your expertise and passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in previous roles. Think about specific instances where you diagnosed a problem or improved a process. This will demonstrate your proactive approach and ability to deliver excellence, which is key for the Service Support Technician position.
✨Communicate Clearly
Since this role involves customer interaction, practice articulating your thoughts clearly and confidently. Be ready to explain technical concepts in simple terms, as you may need to communicate with colleagues who aren't as technically savvy. Good communication skills can set you apart from other candidates.
✨Understand the Company Culture
Research Volvo Bus and their commitment to safety, sustainability, and innovation. Be prepared to discuss how your values align with theirs. Showing that you understand and appreciate their mission will help you connect with the interviewers and demonstrate that you're a good fit for their team.
